ScannerLab Status

Last Updated on 2022-12-30 by WETIME PTE. LTD.

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Common ScannerLab Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ScannerLab app on iOS and Android devices. Solve all ScannerLab app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ScannerLab iPhone Issues and Solutions

ScannerLab iOS app crashes, not working, errors
ScannerLab iOS app network issues
ScannerLab on iOS has black/white screen

ScannerLab Android App Issues and Solutions

ScannerLab has errors/crashing/not working
ScannerLab server network connectivity issues
ScannerLab has black screen

ScannerLab iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ScannerLab app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ScannerLab app crashes or not working on Iphone (iOS):

Close and restart the ScannerLab app on iPhone
Update ScannerLab app to the Latest Version for iOS
Uninstall and reinstall ScannerLab iPhone app
Update your iPhone to the latest iOS version

Fix ScannerLab on iPhone unable to connect to server/internet connection issues::

To resolve ScannerLab network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ScannerLab black/white screen (blank screen) on iPhone:

Follow the ScannerLab iOS app troubleshooting guide Here →

ScannerLab Android App Issues and Solutions

Fix ScannerLab not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ScannerLab app issues:

Force Stop the ScannerLab App
1. On android, goto "Settings" » click ScannerLab app. » click "Force Stop".

Update ScannerLab to the latest version on PlayStore

Clear ScannerLab App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ScannerLab app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ScannerLab.

Fix ScannerLab unable to contact server/ ScannerLab internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ScannerLab » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ScannerLab » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ScannerLab on android.

Solve ScannerLab black/white screens issue on Android:

Follow the ScannerLab android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WETIME PTE. LTD., developers of ScannerLab.