Santa Live! app not working? crashes or has problems?

Santa Live! Status

Last Updated on 2022-02-02 by Magical Beliefs LLC

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Common Santa Live! Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Santa Live! app on iOS and Android devices. Solve all Santa Live! app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Santa Live! iPhone Issues and Solutions

Santa Live! iOS app crashes, not working, errors
Santa Live! iOS app network issues
Santa Live! on iOS has black/white screen

Santa Live! Android App Issues and Solutions

Santa Live! has errors/crashing/not working
Santa Live! server network connectivity issues
Santa Live! has black screen

Santa Live! iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Santa Live! app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Santa Live! app crashes or not working on Iphone (iOS):

Close and restart the Santa Live! app on iPhone
Update Santa Live! app to the Latest Version for iOS
Uninstall and reinstall Santa Live! iPhone app
Update your iPhone to the latest iOS version

Fix Santa Live! on iPhone unable to connect to server/internet connection issues::

To resolve Santa Live! network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Santa Live! black/white screen (blank screen) on iPhone:

Follow the Santa Live! iOS app troubleshooting guide Here →

Santa Live! Android App Issues and Solutions

Fix Santa Live! not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Santa Live! app issues:

Force Stop the Santa Live! App
1. On android, goto "Settings" » click Santa Live! app. » click "Force Stop".

Update Santa Live! to the latest version on PlayStore

Clear Santa Live! App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Santa Live! app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Santa Live!.

Fix Santa Live! unable to contact server/ Santa Live! internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Santa Live! » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Santa Live! » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Santa Live! on android.

Solve Santa Live! black/white screens issue on Android:

Follow the Santa Live! android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Magical Beliefs LLC, developers of Santa Live!.

About this app

Choose which video scene you want, take a video of your Christmas tree or fireplace, and watch as Santa magically appears! Santa Live lets you easily put a video of Santa in YOUR home! From the #1 Santa App, Capture the Magic, comes a new magical app to surprise your kids like never before! Get a video of him walking by, getting caught, emptying his bag of toys and many more. With over 15 different scenes, you are sure to be a hit on Christmas morning! Easy to use and edit to make it look as realistic as possible. This Christmas, get Santa Live, in YOUR house and BELIEVE!