New York Subway app not working? crashes or has problems?

New York Subway Status

Published by Dixon Mobility, LLC

Metro NYC features a fully interactive official MTA NYC Subway map, realtime
transit information and trip planner. Navigate New York city using the Subway
with everything at your finger tips.

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Common New York Subway Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot New York Subway app on iOS and Android devices. Solve all New York Subway app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

New York Subway iPhone Issues and Solutions

New York Subway iOS app crashes, not working, errors
New York Subway iOS app network issues
New York Subway on iOS has black/white screen

New York Subway Android App Issues and Solutions

New York Subway has errors/crashing/not working
New York Subway server network connectivity issues
New York Subway has black screen

New York Subway iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever New York Subway app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix New York Subway app crashes or not working on Iphone (iOS):

Close and restart the New York Subway app on iPhone
Update New York Subway app to the Latest Version for iOS
Uninstall and reinstall New York Subway iPhone app
Update your iPhone to the latest iOS version

Fix New York Subway on iPhone unable to connect to server/internet connection issues::

To resolve New York Subway network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix New York Subway black/white screen (blank screen) on iPhone:

Follow the New York Subway iOS app troubleshooting guide Here →

New York Subway Android App Issues and Solutions

Fix New York Subway not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent New York Subway app issues:

Force Stop the New York Subway App
1. On android, goto "Settings" » click New York Subway app. » click "Force Stop".

Update New York Subway to the latest version on PlayStore

Clear New York Subway App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "New York Subway app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch New York Subway.

Fix New York Subway unable to contact server/ New York Subway internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click New York Subway » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got New York Subway » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch New York Subway on android.

Solve New York Subway black/white screens issue on Android:

Follow the New York Subway android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dixon Mobility, LLC, developers of New York Subway.

56.25% Contact Match

Developer: Subway Maps by LithoByte, Co.

E-Mail: [email protected]

Website: Visit New York Subway Website

100% Contact Match

Developer: Mapway

E-Mail: [email protected]

Website: Visit Mapway Website

About this app

See a breakdown of all the trains that matter to you. - Easy search of the all NYC Subway stations in all five New York boroughs. - Build your own list of New York Subway stations favorites for quick reference. - A quick-link to MTA's current travel guidance and health information. - Everything you need to know about using the OMNY payment system. Whether you're a seasoned local New York commuter or a tourist unfamiliar with the OMNY MTA payment system, we've got you covered. - Official NYC Subway map licensed from MTA featuring both daytime and nighttime maps. - NYC Subway line statuses and alerts/service interruptions from MTA. - Realtime arrival information for every NYC Subway station. Metro NYC features a fully interactive official MTA NYC Subway map, realtime transit information and trip planner. Navigate New York city using the Subway with everything at your finger tips. Learn about all of your OMNY payment options at NYC Subway stations. We feature a comprehensive OMNY MTA FAQ to answer all your questions and take the anxiety out of your travel. The makers of other top transit apps like 'DC Metro and Bus' and 'LA Metro and Bus'. We strive to be the most useful transit app in every city that we serve, and we commit to making 'Metro NYC' the #1 New York Subway app.