BAuthenticator app not working? crashes or has problems?

BAuthenticator Status

Last Updated on 2023-09-12 by Beijing Ji'an Technology Co., Ltd

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Common BAuthenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BAuthenticator app on iOS and Android devices. Solve all BAuthenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BAuthenticator iPhone Issues and Solutions

BAuthenticator iOS app crashes, not working, errors
BAuthenticator iOS app network issues
BAuthenticator on iOS has black/white screen

BAuthenticator Android App Issues and Solutions

BAuthenticator has errors/crashing/not working
BAuthenticator server network connectivity issues
BAuthenticator has black screen

BAuthenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BAuthenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BAuthenticator app crashes or not working on Iphone (iOS):

Close and restart the BAuthenticator app on iPhone
Update BAuthenticator app to the Latest Version for iOS
Uninstall and reinstall BAuthenticator iPhone app
Update your iPhone to the latest iOS version

Fix BAuthenticator on iPhone unable to connect to server/internet connection issues::

To resolve BAuthenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BAuthenticator black/white screen (blank screen) on iPhone:

Follow the BAuthenticator iOS app troubleshooting guide Here →

BAuthenticator Android App Issues and Solutions

Fix BAuthenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BAuthenticator app issues:

Force Stop the BAuthenticator App
1. On android, goto "Settings" » click BAuthenticator app. » click "Force Stop".

Update BAuthenticator to the latest version on PlayStore

Clear BAuthenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BAuthenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BAuthenticator.

Fix BAuthenticator unable to contact server/ BAuthenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BAuthenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BAuthenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BAuthenticator on android.

Solve BAuthenticator black/white screens issue on Android:

Follow the BAuthenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Beijing Ji'an Technology Co., Ltd, developers of BAuthenticator.

About this app

A supporting 2FA tool, both entering 16-digit key or scanning QR code are supported.