CovidGO app not working? crashes or has problems?

CovidGO Status

Last Updated on 2023-01-11 by Ministarstvo zdravstva

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Common CovidGO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CovidGO app on iOS and Android devices. Solve all CovidGO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CovidGO iPhone Issues and Solutions

CovidGO iOS app crashes, not working, errors
CovidGO iOS app network issues
CovidGO on iOS has black/white screen

CovidGO Android App Issues and Solutions

CovidGO has errors/crashing/not working
CovidGO server network connectivity issues
CovidGO has black screen

CovidGO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CovidGO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CovidGO app crashes or not working on Iphone (iOS):

Close and restart the CovidGO app on iPhone
Update CovidGO app to the Latest Version for iOS
Uninstall and reinstall CovidGO iPhone app
Update your iPhone to the latest iOS version

Fix CovidGO on iPhone unable to connect to server/internet connection issues::

To resolve CovidGO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CovidGO black/white screen (blank screen) on iPhone:

Follow the CovidGO iOS app troubleshooting guide Here →

CovidGO Android App Issues and Solutions

Fix CovidGO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CovidGO app issues:

Force Stop the CovidGO App
1. On android, goto "Settings" » click CovidGO app. » click "Force Stop".

Update CovidGO to the latest version on PlayStore

Clear CovidGO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CovidGO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CovidGO.

Fix CovidGO unable to contact server/ CovidGO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CovidGO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CovidGO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CovidGO on android.

Solve CovidGO black/white screens issue on Android:

Follow the CovidGO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministarstvo zdravstva, developers of CovidGO.

Verified email ✔✔

E-Mail: dzpsupport@akd.hr

Website: 🌍 Visit CovidGO Website

Privacy Policy: https://eudigitalnacovidpotvrda.hr/en/covid-certificates/privacy-policy-of-the-covidgo-mobile-application

Developer: Ministarstvo zdravstva

About this app

Mobilna aplikacija skeniranjem kôda omogućuje provjeru nacionalnog digitalnog potpisa podataka u QR kôdu, provjeru valjanosti potvrde prema poslovnim pravilima primjene u RH, te ispisivanje poruka o uspješnoj ili neuspješnoj provjeri digitalnog potpisa i valjanosti potvrde. this app omogućava i spremanje potvrda u digitalni novčanik aplikacije. this app je mobilna aplikacija koja omogućava validaciju QR kôdova na EU digitalnim COVID potvrdama izdanim u Republici Hrvatskoj, državama članicama EU ili QR kôdova izdanih građanima u trećim državama za koje postoji bilateralno dogovorena suradnja o međusobnom prihvaćanju COVID potvrda u Republici Hrvatskoj.