GreenPass app not working? crashes or has problems?

GreenPass Status

Last Updated on 2022-12-16 by Slovensko IT a.s

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Common GreenPass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GreenPass app on iOS and Android devices. Solve all GreenPass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GreenPass iPhone Issues and Solutions

GreenPass iOS app crashes, not working, errors
GreenPass iOS app network issues
GreenPass on iOS has black/white screen

GreenPass Android App Issues and Solutions

GreenPass has errors/crashing/not working
GreenPass server network connectivity issues
GreenPass has black screen

GreenPass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GreenPass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GreenPass app crashes or not working on Iphone (iOS):

Close and restart the GreenPass app on iPhone
Update GreenPass app to the Latest Version for iOS
Uninstall and reinstall GreenPass iPhone app
Update your iPhone to the latest iOS version

Fix GreenPass on iPhone unable to connect to server/internet connection issues::

To resolve GreenPass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GreenPass black/white screen (blank screen) on iPhone:

Follow the GreenPass iOS app troubleshooting guide Here →

GreenPass Android App Issues and Solutions

Fix GreenPass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GreenPass app issues:

Force Stop the GreenPass App
1. On android, goto "Settings" » click GreenPass app. » click "Force Stop".

Update GreenPass to the latest version on PlayStore

Clear GreenPass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GreenPass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GreenPass.

Fix GreenPass unable to contact server/ GreenPass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GreenPass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GreenPass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GreenPass on android.

Solve GreenPass black/white screens issue on Android:

Follow the GreenPass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Slovensko IT a.s, developers of GreenPass.

About this app

Bezplatná oficiálna aplikácia Ministerstva zdravotníctva SR, Ministerstva investícií, regionálneho rozvoja a informatizácie SR, Národného centra zdravotníckych informácií a Úradu verejného zdravotníctva SR, ktorá ukladá certifikáty a pomáha s ich overovaním pri cestovaní alebo návšteve obchodov, služieb a iných zariadení. Vytvorte si postupne databázu QR kódov, uložte si certifikáty do mobilného zariadenie v elektronickej podobe a majte ich stále so sebou pri overovaní. Certifikáty o očkovaní, testovaní alebo prekonaní ochorenia vždy po ruke aj bez potreby fyzických dokumentov. Získajte vďaka aplikácii this app prehľad a uľahčite si cestovanie alebo návštevy zariadení či kultúrnych podujatí. Našim cieľom je uľahčiť overovanie certifikátov, kde je to potrebné, pomocou jednoduchého skenovanie QR kódov. Informácie o bezpečnosti či právnych podmienkach používania aplikácie nájdete na stránke slovenskoit.