COVID Certificate app not working? crashes or has problems?

COVID Certificate Status

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Keep Swiss COVID certificates easily and securely on your mobile phone COVID
Certificate is the official app for storing and presenting Swiss COVID
certificates. It is developed by the Federal Office of Information Technology,
Systems and Telecommunication FOITT on behalf of the Federal Office of Public
Health.


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Common dislikes about COVID Certificate app

- Registration must be done five business days ahead of the trip

- Inability to upload ID, causing inconvenience during entry

- App crashes when trying to import PDF

- Insufficient information provided for US citizens

- Complicated protocol for vaccinated individuals outside of the EU, requiring rapid tests every 48 hours

- Inability to generate a transfer code in the app

- Difficulty in opening PDF using SMS due to US number format

- App is incapable of handling foreign certificates, despite being required throughout Switzerland.



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Common COVID Certificate Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bundesamt für Gesundheit BAG, developers of COVID Certificate.


58.06% Contact Match

Developer: Maryland Department of Health

E-Mail: [email protected]

Website: Visit COVID Certificate Website



About this app

When COVIDCertificate is first launched after installation on the mobile device, a brief introduction provides information on how to use it and how to scan a hard-copy COVID certificate.  COVID Certificate is the official app for storing and presenting Swiss COVID certificates.  It is possible to store several COVID certificates in COVIDCertificate , e. g. for family members, or several COVID test certificates.  In Switzerland, people who have been vaccinated, or who have tested negative or recovered from COVID can apply for a COVID certificate. 3.  In COVIDCertificate , the required COVID certificate can be selected, and presented if desired.  COVID certificate data is stored solely on the mobile device.  COVID certificates are generated by the FOITT, but are not stored in a central system.  Use of the COVID Certificate app is voluntary and free of charge.  COVID certificates are protected by a digital seal (signature) and are thus forgery-proof.  It is developed by the Federal Office of Information Technology, Systems and Telecommunication FOITT on behalf of the Federal Office of Public Health.  All data contained in a certificate's QR code can also be displayed.  That is why it is not possible to obtain a copy of an issued certificate.  COVIDCertificate shows the time of your vaccination or test and how long ago you had the vaccination or test.  The use of COVIDCertificate is limited to Switzerland and is subject to Swiss law. 



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