VerificaC19 app not working? crashes or has problems?

VerificaC19 Status

Last Updated on 2023-03-31 by Ministero della Salute

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Summary of VerificaC19 Problems 😠👌🔥

- The app does not recognize QR codes from other countries or outside the European Union.

- The app is not currently useful for US citizens who do not have an Italian Green Pass.

- The app does not have an English language option, making it difficult for non-Italian speakers to use.

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Common VerificaC19 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VerificaC19 app on iOS and Android devices. Solve all VerificaC19 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VerificaC19 iPhone Issues and Solutions

VerificaC19 iOS app crashes, not working, errors
VerificaC19 iOS app network issues
VerificaC19 on iOS has black/white screen

VerificaC19 Android App Issues and Solutions

VerificaC19 has errors/crashing/not working
VerificaC19 server network connectivity issues
VerificaC19 has black screen

VerificaC19 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VerificaC19 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VerificaC19 app crashes or not working on Iphone (iOS):

Close and restart the VerificaC19 app on iPhone
Update VerificaC19 app to the Latest Version for iOS
Uninstall and reinstall VerificaC19 iPhone app
Update your iPhone to the latest iOS version

Fix VerificaC19 on iPhone unable to connect to server/internet connection issues::

To resolve VerificaC19 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VerificaC19 black/white screen (blank screen) on iPhone:

Follow the VerificaC19 iOS app troubleshooting guide Here →

VerificaC19 Android App Issues and Solutions

Fix VerificaC19 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VerificaC19 app issues:

Force Stop the VerificaC19 App
1. On android, goto "Settings" » click VerificaC19 app. » click "Force Stop".

Update VerificaC19 to the latest version on PlayStore

Clear VerificaC19 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VerificaC19 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VerificaC19.

Fix VerificaC19 unable to contact server/ VerificaC19 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VerificaC19 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VerificaC19 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VerificaC19 on android.

Solve VerificaC19 black/white screens issue on Android:

Follow the VerificaC19 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministero della Salute, developers of VerificaC19.

About this app

Verification C19 is the official app of the Italian government, developed by the Ministry of Health in collaboration with the Ministry for Technological Innovation and Digitization, the Ministry of Economy and Finance and the Extraordinary Commissioner for the COVID-19 Emergency, for enable operators to verify the validity and authenticity of COVID-19 Green Certificates issued by Italy National DGC Platform of the Ministry of Health and by the other Member States of the European Union. VerificaC19 is developed and released in full compliance with the protection of the user's personal data and current legislation, in particular the decree-law of 22 April 2021, n. 52, as well as the European technical specifications approved by the eHealth Network for the EU Digital COVID Certificate (formerly Digital Green Certificate). The Verification C19 app allows the operators in charge to verify the validity of the COVID-19 green certifications and the "EU Digital COVID Certificates" by reading the certificate QR code. VerificaC19 performs the verification in offline mode, i. e. without invoking a remote system service when it is used. VerificaC19 does not store or communicate the scanned information to third parties. In order to verify the certificate authenticity VerificaC19 must access the backend of the DGC national platfor at least once a day, connected to the European gateway (DGCG), where all the public keys used to sign the "EU Digital COVID Certificate” are collected. - The certificate is verified against the decoded date information and the Italian rules for COVID-19 green certifications. - The person in charge proceeds to visually check the correspondence of the personal data of the holder shown by the VerificationC19 app and certificate holder ID card.