VerificaC19 app not working? crashes or has problems?

VerificaC19 Status

Published by on 2023-03-31

Verification C19 is the official app of the Italian government, developed by the
Ministry of Health in collaboration with the Ministry for Technological
Innovation and Digitization, the Ministry of Economy and Finance and the
Extraordinary Commissioner for the COVID-19 Emergency, for enable operators to
verify the validity and authenticity of COVID-19 Green Certificates issued by
Italy National DGC Platform of the Ministry of .


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Common dislikes about VerificaC19 app

- The app does not recognize QR codes from other countries or outside the European Union.

- The app is not currently useful for US citizens who do not have an Italian Green Pass.

- The app does not have an English language option, making it difficult for non-Italian speakers to use.



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Common VerificaC19 Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministero della Salute, developers of VerificaC19.


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Developer: Ministero della Salute

E-Mail: [email protected]

Website: Visit VerificaC19 Website

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Developer: Federal Office of Public Health FOPH

E-Mail: [email protected]

Website: Visit Federal Office of Public Health FOPH Website



About this app

Verification C19 is the official app of the Italian government, developed by the Ministry of Health in collaboration with the Ministry for Technological Innovation and Digitization, the Ministry of Economy and Finance and the Extraordinary Commissioner for the COVID-19 Emergency, for enable operators to verify the validity and authenticity of COVID-19 Green Certificates issued by Italy National DGC Platform of the Ministry of Health and by the other Member States of the European Union.  VerificaC19 is developed and released in full compliance with the protection of the user's personal data and current legislation, in particular the decree-law of 22 April 2021, n. 52, as well as the European technical specifications approved by the eHealth Network for the EU Digital COVID Certificate (formerly Digital Green Certificate).  The Verification C19 app allows the operators in charge to verify the validity of the COVID-19 green certifications and the "EU Digital COVID Certificates" by reading the certificate QR code.  VerificaC19 performs the verification in offline mode, i. e. without invoking a remote system service when it is used.  VerificaC19 does not store or communicate the scanned information to third parties.  In order to verify the certificate authenticity VerificaC19 must access the backend of the DGC national platfor at least once a day, connected to the European gateway (DGCG), where all the public keys used to sign the "EU Digital COVID Certificate” are collected. - The certificate is verified against the decoded date information and the Italian rules for COVID-19 green certifications. - The person in charge proceeds to visually check the correspondence of the personal data of the holder shown by the VerificationC19 app and certificate holder ID card. 



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