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Published by 311 Touring Inc

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Common 311 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 311 app on iOS and Android devices. Solve all 311 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

311 iPhone Issues and Solutions

311 iOS app crashes, not working, errors
311 iOS app network issues
311 on iOS has black/white screen

311 Android App Issues and Solutions

311 has errors/crashing/not working
311 server network connectivity issues
311 has black screen

311 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 311 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 311 app crashes or not working on Iphone (iOS):

Close and restart the 311 app on iPhone
Update 311 app to the Latest Version for iOS
Uninstall and reinstall 311 iPhone app
Update your iPhone to the latest iOS version

Fix 311 on iPhone unable to connect to server/internet connection issues::

To resolve 311 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 311 black/white screen (blank screen) on iPhone:

Follow the 311 iOS app troubleshooting guide Here →

311 Android App Issues and Solutions

Fix 311 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 311 app issues:

Force Stop the 311 App
1. On android, goto "Settings" » click 311 app. » click "Force Stop".

Update 311 to the latest version on PlayStore

Clear 311 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "311 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 311.

Fix 311 unable to contact server/ 311 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 311 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 311 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 311 on android.

Solve 311 black/white screens issue on Android:

Follow the 311 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 311 Touring Inc, developers of 311.

60% Contact Match

Developer: City of New York

E-Mail: [email protected]

Website: Visit 311 Website

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311 Status

problems reported in the last 24 hours

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Have a Problem with 311? Report Issue

Common 311 Problems & Solutions. Troubleshooting Guide

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