Ruban app not working? crashes or has problems?

Ruban Status

Published by Keolis Porte de l’Isère on 2023-12-11

Avec l’application Ruban de la Communauté d'Agglomération Porte de l'Isère,
consultez en temps réel toutes les informations utiles pour vos déplacements
! - Identifiez autour de vous tous les arrêts de bus, - Consultez les horaires
de passage en temps réel des bus à un arrêt. - Calculez vos
itinéraires - Recevez les alertes trafic concernant vos lignes ou arrêts
préférés.

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Common Ruban Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ruban app on iOS and Android devices. Solve all Ruban app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ruban iPhone Issues and Solutions

Ruban iOS app crashes, not working, errors
Ruban iOS app network issues
Ruban on iOS has black/white screen

Ruban Android App Issues and Solutions

Ruban has errors/crashing/not working
Ruban server network connectivity issues
Ruban has black screen

Ruban iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ruban app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ruban app crashes or not working on Iphone (iOS):

Close and restart the Ruban app on iPhone
Update Ruban app to the Latest Version for iOS
Uninstall and reinstall Ruban iPhone app
Update your iPhone to the latest iOS version

Fix Ruban on iPhone unable to connect to server/internet connection issues::

To resolve Ruban network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ruban black/white screen (blank screen) on iPhone:

Follow the Ruban iOS app troubleshooting guide Here →

Ruban Android App Issues and Solutions

Fix Ruban not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ruban app issues:

Force Stop the Ruban App
1. On android, goto "Settings" » click Ruban app. » click "Force Stop".

Update Ruban to the latest version on PlayStore

Clear Ruban App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ruban app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ruban.

Fix Ruban unable to contact server/ Ruban internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ruban » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ruban » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ruban on android.

Solve Ruban black/white screens issue on Android:

Follow the Ruban android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Keolis Porte de l’Isère, developers of Ruban.

100% Contact Match

Developer: Ruban Keolis

E-Mail: [email protected]

Website: Visit Ruban Website

About this app

Avec l’application this app de la Communauté d'Agglomération Porte de l'Isère, consultez en temps réel toutes les informations utiles pour vos déplacements ! - Consultez les horaires de passage en temps réel des bus à un arrêt. - Recevez les alertes trafic concernant vos lignes ou arrêts préférés.