StudyPal app not working? crashes or has problems?

StudyPal Status

Published by Knowledge Collective

StudyPal is a tutoring app that matches students with experts for on-demand
question and answer. Our tutors can answer queries about STEM subjects as well
as anything related to the university admissions process (for UK and US
universities, specialising in Oxbridge and Ivy League admissions).

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Common StudyPal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot StudyPal app on iOS and Android devices. Solve all StudyPal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

StudyPal iPhone Issues and Solutions

StudyPal iOS app crashes, not working, errors
StudyPal iOS app network issues
StudyPal on iOS has black/white screen

StudyPal Android App Issues and Solutions

StudyPal has errors/crashing/not working
StudyPal server network connectivity issues
StudyPal has black screen

StudyPal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever StudyPal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix StudyPal app crashes or not working on Iphone (iOS):

Close and restart the StudyPal app on iPhone
Update StudyPal app to the Latest Version for iOS
Uninstall and reinstall StudyPal iPhone app
Update your iPhone to the latest iOS version

Fix StudyPal on iPhone unable to connect to server/internet connection issues::

To resolve StudyPal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix StudyPal black/white screen (blank screen) on iPhone:

Follow the StudyPal iOS app troubleshooting guide Here →

StudyPal Android App Issues and Solutions

Fix StudyPal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent StudyPal app issues:

Force Stop the StudyPal App
1. On android, goto "Settings" » click StudyPal app. » click "Force Stop".

Update StudyPal to the latest version on PlayStore

Clear StudyPal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "StudyPal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch StudyPal.

Fix StudyPal unable to contact server/ StudyPal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click StudyPal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got StudyPal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch StudyPal on android.

Solve StudyPal black/white screens issue on Android:

Follow the StudyPal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Knowledge Collective, developers of StudyPal.

84.21% Contact Match

Developer: StudyPal.co

E-Mail: [email protected]

Website: Visit StudyPal Website

100% Contact Match

Developer: Knowledge Collective Ltd

E-Mail: [email protected]

Website: Visit Knowledge Collective Ltd Website

About this app

Our tutors can answer queries about STEM subjects as well as anything related to the university admissions process (for UK and US universities, specialising in Oxbridge and Ivy League admissions). this app is a tutoring app that matches students with experts for on-demand question and answer.