Contact AJC Peachtree Road Race Support

First of all, the app would have failed usability tests. Red is not readable on a black background. The app was confusing. This is a use once app with relatively high stakes. There are no instructions, no hold your hand through setup, such as you might see for something like a smart fan or WiFi router. The word complete is something I associate with the end of a race not the beginning. A word like START should have been used. Lastly, the app stopped accumulating at two points. It lost a mile. Nothing is more demoralizing. Nothing is more unforgivable than a running app that is highly inaccurate. Ultimately you should have worked with Strava or other apps that are in the business and work with multiple devices. I cannot believe you did any serious review of this app. Everything that ATC that I am aware of to this point has been stellar. This is going to hurt.

I’ve use this app twice: once on Thanksgiving morning, and once on the Sunday after Thanksgiving. Both times before the end of the run the app gave me the white screen of death. On Thanksgiving day it happened One mile into the run and would not come back up without killing the app and restarting it. The Sunday after Thanksgiving at each of the first 4th miles the audio was echoed within the app. At mile five, the sound was clear, but when I checked around mile 5 1/2 I have the white screen of death again. I appreciate the track club trying to come up with a way to augment the virtual Peachtree this year. Also the fact that they allow alternate sources of tracking your run to be submitted. Hopefully next year will be back to normal and not need to use this app again.

I decided to complete my run at the same place that I have been running for years and trained for multiple times for previous years Peachtree Road Race. For my training I used the app that I have used for years, and known it’s accurate. That app has a rating of 4.2 in the App Store. I decided to use Peachtree Road Race app for my run and did not use the other app so that I will not be running multiple apps that use GPS tracking. The Peachtree Road Race map extended my run by over half a mile, adding a significant amount of time to my run. I know the course I ran very well, and I know the app that I have been using previously very well as well. I wonder how much if any testing has been done on this Peachtree Road Race app before it was given to us to use for this event.