My Device Status

Last Updated on 2023-02-28 by Hongseok Choi

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Common My Device Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Device app on iOS and Android devices. Solve all My Device app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Device iPhone Issues and Solutions

My Device iOS app crashes, not working, errors
My Device iOS app network issues
My Device on iOS has black/white screen

My Device Android App Issues and Solutions

My Device has errors/crashing/not working
My Device server network connectivity issues
My Device has black screen

My Device iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Device app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Device app crashes or not working on Iphone (iOS):

Close and restart the My Device app on iPhone
Update My Device app to the Latest Version for iOS
Uninstall and reinstall My Device iPhone app
Update your iPhone to the latest iOS version

Fix My Device on iPhone unable to connect to server/internet connection issues::

To resolve My Device network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Device black/white screen (blank screen) on iPhone:

Follow the My Device iOS app troubleshooting guide Here →

My Device Android App Issues and Solutions

Fix My Device not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Device app issues:

Force Stop the My Device App
1. On android, goto "Settings" » click My Device app. » click "Force Stop".

Update My Device to the latest version on PlayStore

Clear My Device App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Device app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Device.

Fix My Device unable to contact server/ My Device internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Device » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Device » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Device on android.

Solve My Device black/white screens issue on Android:

Follow the My Device android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hongseok Choi, developers of My Device.