Herald Study app not working? crashes or has problems?

Herald Study Status

Last Updated on 2021-02-19 by Parallel 6, Inc.

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Common Herald Study Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Herald Study app on iOS and Android devices. Solve all Herald Study app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Herald Study iPhone Issues and Solutions

Herald Study iOS app crashes, not working, errors
Herald Study iOS app network issues
Herald Study on iOS has black/white screen

Herald Study Android App Issues and Solutions

Herald Study has errors/crashing/not working
Herald Study server network connectivity issues
Herald Study has black screen

Herald Study iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Herald Study app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Herald Study app crashes or not working on Iphone (iOS):

Close and restart the Herald Study app on iPhone
Update Herald Study app to the Latest Version for iOS
Uninstall and reinstall Herald Study iPhone app
Update your iPhone to the latest iOS version

Fix Herald Study on iPhone unable to connect to server/internet connection issues::

To resolve Herald Study network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Herald Study black/white screen (blank screen) on iPhone:

Follow the Herald Study iOS app troubleshooting guide Here →

Herald Study Android App Issues and Solutions

Fix Herald Study not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Herald Study app issues:

Force Stop the Herald Study App
1. On android, goto "Settings" » click Herald Study app. » click "Force Stop".

Update Herald Study to the latest version on PlayStore

Clear Herald Study App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Herald Study app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Herald Study.

Fix Herald Study unable to contact server/ Herald Study internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Herald Study » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Herald Study » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Herald Study on android.

Solve Herald Study black/white screens issue on Android:

Follow the Herald Study android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Parallel 6, Inc., developers of Herald Study.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Herald Study Website

Privacy Policy: http://www.clinicalreach.dev.parallel6.com/privacy-policy/

Developer: Parallel 6, Inc.

53.85% Contact Match

Developer: Lee Enterprises

E-Mail: [email protected]

Website: 🌍 Visit Herald Review Website

About this app

If you have not been invited to participate in this trial, please do not download HeraldStudy . HeraldStudy is for participants in the HERALD trial only. A Clinical Trial Study App for HERALD. This application is a Mobile Health Platform (MHP) solution to allow participants to complete eDiary entries, receive alerts and view scheduled appointments.