SC Safer Together app not working? crashes or has problems?

SC Safer Together Status

Last Updated on 2021-02-24 by Medical University of South Carolina

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Common SC Safer Together Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SC Safer Together app on iOS and Android devices. Solve all SC Safer Together app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SC Safer Together iPhone Issues and Solutions

SC Safer Together iOS app crashes, not working, errors
SC Safer Together iOS app network issues
SC Safer Together on iOS has black/white screen

SC Safer Together Android App Issues and Solutions

SC Safer Together has errors/crashing/not working
SC Safer Together server network connectivity issues
SC Safer Together has black screen

SC Safer Together iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SC Safer Together app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SC Safer Together app crashes or not working on Iphone (iOS):

Close and restart the SC Safer Together app on iPhone
Update SC Safer Together app to the Latest Version for iOS
Uninstall and reinstall SC Safer Together iPhone app
Update your iPhone to the latest iOS version

Fix SC Safer Together on iPhone unable to connect to server/internet connection issues::

To resolve SC Safer Together network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SC Safer Together black/white screen (blank screen) on iPhone:

Follow the SC Safer Together iOS app troubleshooting guide Here →

SC Safer Together Android App Issues and Solutions

Fix SC Safer Together not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SC Safer Together app issues:

Force Stop the SC Safer Together App
1. On android, goto "Settings" » click SC Safer Together app. » click "Force Stop".

Update SC Safer Together to the latest version on PlayStore

Clear SC Safer Together App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SC Safer Together app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SC Safer Together.

Fix SC Safer Together unable to contact server/ SC Safer Together internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SC Safer Together » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SC Safer Together » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SC Safer Together on android.

Solve SC Safer Together black/white screens issue on Android:

Follow the SC Safer Together android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medical University of South Carolina, developers of SC Safer Together.

About this app

SC Safer Together, the South Carolina Department of Health and Environmental Control (SCDHEC) COVID-19 exposure notification app. Using SCSaferTogether is 100% voluntary. Developed for DHEC by the Medical University of South Carolina and Clemson University.