Jane & Kate app not working? crashes or has problems?

Jane & Kate Status

Last Updated on 2021-05-20 by Jane & Kate

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Common Jane & Kate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Jane & Kate app on iOS and Android devices. Solve all Jane & Kate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Jane & Kate iPhone Issues and Solutions

Jane & Kate iOS app crashes, not working, errors
Jane & Kate iOS app network issues
Jane & Kate on iOS has black/white screen

Jane & Kate Android App Issues and Solutions

Jane & Kate has errors/crashing/not working
Jane & Kate server network connectivity issues
Jane & Kate has black screen

Jane & Kate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Jane & Kate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Jane & Kate app crashes or not working on Iphone (iOS):

Close and restart the Jane & Kate app on iPhone
Update Jane & Kate app to the Latest Version for iOS
Uninstall and reinstall Jane & Kate iPhone app
Update your iPhone to the latest iOS version

Fix Jane & Kate on iPhone unable to connect to server/internet connection issues::

To resolve Jane & Kate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Jane & Kate black/white screen (blank screen) on iPhone:

Follow the Jane & Kate iOS app troubleshooting guide Here →

Jane & Kate Android App Issues and Solutions

Fix Jane & Kate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Jane & Kate app issues:

Force Stop the Jane & Kate App
1. On android, goto "Settings" » click Jane & Kate app. » click "Force Stop".

Update Jane & Kate to the latest version on PlayStore

Clear Jane & Kate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Jane & Kate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Jane & Kate.

Fix Jane & Kate unable to contact server/ Jane & Kate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Jane & Kate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Jane & Kate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jane & Kate on android.

Solve Jane & Kate black/white screens issue on Android:

Follow the Jane & Kate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jane & Kate, developers of Jane & Kate.