GetConnected app not working? crashes or has problems?

GetConnected Status

Last Updated on 2023-10-10 by Conntac GmbH

I have a problem with GetConnected

Are you having issues? Select the issue you are having below and provide feedback to GetConnected.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with GetConnected? Report Issue

Common GetConnected Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GetConnected app on iOS and Android devices. Solve all GetConnected app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GetConnected iPhone Issues and Solutions

GetConnected iOS app crashes, not working, errors
GetConnected iOS app network issues
GetConnected on iOS has black/white screen

GetConnected Android App Issues and Solutions

GetConnected has errors/crashing/not working
GetConnected server network connectivity issues
GetConnected has black screen

GetConnected iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GetConnected app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GetConnected app crashes or not working on Iphone (iOS):

Close and restart the GetConnected app on iPhone
Update GetConnected app to the Latest Version for iOS
Uninstall and reinstall GetConnected iPhone app
Update your iPhone to the latest iOS version

Fix GetConnected on iPhone unable to connect to server/internet connection issues::

To resolve GetConnected network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GetConnected black/white screen (blank screen) on iPhone:

Follow the GetConnected iOS app troubleshooting guide Here →

GetConnected Android App Issues and Solutions

Fix GetConnected not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GetConnected app issues:

Force Stop the GetConnected App
1. On android, goto "Settings" » click GetConnected app. » click "Force Stop".

Update GetConnected to the latest version on PlayStore

Clear GetConnected App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GetConnected app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GetConnected.

Fix GetConnected unable to contact server/ GetConnected internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GetConnected » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GetConnected » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GetConnected on android.

Solve GetConnected black/white screens issue on Android:

Follow the GetConnected android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Conntac GmbH, developers of GetConnected.

About this app

Die this app App steht allen Kundinnen und Kunden des Internetanbieters Vodafone zur Verfügung. Die App unterstützt dich dabei, deinen Internetanschluss selbstständig einzurichten, so dass du in nur wenigen Minuten lossurfen kannst. • Unterstützte Router: AVM FRITZ! Box 7430, AVM FRITZ! Box 7490, AVM FRITZ! Box 7530, AVM FRITZ! Box 7590, AVM FRITZ! Box 7590 AX, AVM FRITZ!