Emma app not working? crashes or has problems?

Emma Status

Last Updated on 2020-08-25 by Alternativas Pacificas A.C.

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Common Emma Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Emma app on iOS and Android devices. Solve all Emma app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Emma iPhone Issues and Solutions

Emma iOS app crashes, not working, errors
Emma iOS app network issues
Emma on iOS has black/white screen

Emma Android App Issues and Solutions

Emma has errors/crashing/not working
Emma server network connectivity issues
Emma has black screen

Emma iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Emma app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Emma app crashes or not working on Iphone (iOS):

Close and restart the Emma app on iPhone
Update Emma app to the Latest Version for iOS
Uninstall and reinstall Emma iPhone app
Update your iPhone to the latest iOS version

Fix Emma on iPhone unable to connect to server/internet connection issues::

To resolve Emma network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Emma black/white screen (blank screen) on iPhone:

Follow the Emma iOS app troubleshooting guide Here →

Emma Android App Issues and Solutions

Fix Emma not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Emma app issues:

Force Stop the Emma App
1. On android, goto "Settings" » click Emma app. » click "Force Stop".

Update Emma to the latest version on PlayStore

Clear Emma App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Emma app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Emma.

Fix Emma unable to contact server/ Emma internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Emma » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Emma » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Emma on android.

Solve Emma black/white screens issue on Android:

Follow the Emma android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alternativas Pacificas A.C., developers of Emma.

About this app

Te acompaña para reportar situaciones de violencia y encontrar una organización especializada que te brinde apoyo. Desde tu celular, this app te ayuda a recibir apoyo si estás viviendo una situación de violencia. Te indica rutas seguras y colabora contigo para que más mujeres se mantengan a salvo. Te acerca a personas de tu confianza mediante un botón de ayuda. Descarga this app y contribuye a que las mujeres de Nuevo León tengan una vida libre de violencias. this app es la app del Observatorio Violeta, impulsado por Alternativas Pacíficas A. C.