COVID Alert Status
Are you having issues? Select the issue you are having below and provide feedback to COVID Alert.
Summary of COVID Alert Problems 😠👌🔥
- The app requires a minimum iOS update of 13.5, which may not be available on older devices.
- The app requires Bluetooth to be enabled all the time, which can drain your battery.
- The app relies on COVID-19 patients to use the app and truthfully report their positive results, which may not be realistic.
Have a Problem with COVID Alert? Report Issue
Common COVID Alert Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot COVID Alert app on iOS and Android devices. Solve all COVID Alert app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Health Canada / Santé Canada, developers of COVID Alert.
Several times a day, COVID Alert checks a list of codes from people who tell COVIDAlert they tested positive. COVID Alert uses Bluetooth to exchange random codes with nearby phones. Other phones using COVID Alert check the central server periodically throughout the day. If you test positive for COVID-19 you will receive a one-time key with your diagnosis to enter into COVID Alert. COVID Alert works by determining how far away other phones are by the strength of their Bluetooth signal. Provincial and territorial governments are working to support COVID Alert across Canada. COVIDAlert asks permission to share your random codes from the last 14 days with a central server. It’s still helpful to keep COVID Alert on, no matter where you are. If they recorded any codes that match the codes in the central server, their user will be notified that they were exposed. You’ll get a notification if a code you received matches one of the positive codes. In some places, people cannot yet report a COVID-19 diagnosis through COVIDAlert. That way, when people are able to report a diagnosis, you’ll find out if you were near them. It does not use or access any location data. COVID Alert was built by Health Canada with the Canadian Digital Service on the private exposure notification framework by Apple and Google.
