Duke HealthCheck app not working? crashes or has problems?

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Published by Duke Health

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Common Duke HealthCheck Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Duke HealthCheck app on iOS and Android devices. Solve all Duke HealthCheck app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Duke HealthCheck iPhone Issues and Solutions

Duke HealthCheck iOS app crashes, not working, errors
Duke HealthCheck iOS app network issues
Duke HealthCheck on iOS has black/white screen

Duke HealthCheck Android App Issues and Solutions

Duke HealthCheck has errors/crashing/not working
Duke HealthCheck server network connectivity issues
Duke HealthCheck has black screen

Duke HealthCheck iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Duke HealthCheck app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Duke HealthCheck app crashes or not working on Iphone (iOS):

Close and restart the Duke HealthCheck app on iPhone
Update Duke HealthCheck app to the Latest Version for iOS
Uninstall and reinstall Duke HealthCheck iPhone app
Update your iPhone to the latest iOS version

Fix Duke HealthCheck on iPhone unable to connect to server/internet connection issues::

To resolve Duke HealthCheck network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Duke HealthCheck black/white screen (blank screen) on iPhone:

Follow the Duke HealthCheck iOS app troubleshooting guide Here →

Duke HealthCheck Android App Issues and Solutions

Fix Duke HealthCheck not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Duke HealthCheck app issues:

Force Stop the Duke HealthCheck App
1. On android, goto "Settings" » click Duke HealthCheck app. » click "Force Stop".

Update Duke HealthCheck to the latest version on PlayStore

Clear Duke HealthCheck App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Duke HealthCheck app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Duke HealthCheck.

Fix Duke HealthCheck unable to contact server/ Duke HealthCheck internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Duke HealthCheck » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Duke HealthCheck » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Duke HealthCheck on android.

Solve Duke HealthCheck black/white screens issue on Android:

Follow the Duke HealthCheck android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Duke Health, developers of Duke HealthCheck.

81.48% Contact Match

Developer: Duke Health

E-Mail: [email protected]

Website: Visit Duke HealthCheck Website

About this app

Screening survey for symptoms prior to entering Duke Health System locations.