ReopenCU app not working? crashes or has problems?

ReopenCU Status

Last Updated on 2022-01-19 by Columbia University

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Common ReopenCU Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ReopenCU app on iOS and Android devices. Solve all ReopenCU app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ReopenCU iPhone Issues and Solutions

ReopenCU iOS app crashes, not working, errors
ReopenCU iOS app network issues
ReopenCU on iOS has black/white screen

ReopenCU Android App Issues and Solutions

ReopenCU has errors/crashing/not working
ReopenCU server network connectivity issues
ReopenCU has black screen

ReopenCU iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ReopenCU app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ReopenCU app crashes or not working on Iphone (iOS):

Close and restart the ReopenCU app on iPhone
Update ReopenCU app to the Latest Version for iOS
Uninstall and reinstall ReopenCU iPhone app
Update your iPhone to the latest iOS version

Fix ReopenCU on iPhone unable to connect to server/internet connection issues::

To resolve ReopenCU network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ReopenCU black/white screen (blank screen) on iPhone:

Follow the ReopenCU iOS app troubleshooting guide Here →

ReopenCU Android App Issues and Solutions

Fix ReopenCU not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ReopenCU app issues:

Force Stop the ReopenCU App
1. On android, goto "Settings" » click ReopenCU app. » click "Force Stop".

Update ReopenCU to the latest version on PlayStore

Clear ReopenCU App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ReopenCU app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ReopenCU.

Fix ReopenCU unable to contact server/ ReopenCU internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ReopenCU » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ReopenCU » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ReopenCU on android.

Solve ReopenCU black/white screens issue on Android:

Follow the ReopenCU android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Columbia University, developers of ReopenCU.

Verified email ✔✔

E-Mail: support@openpath.com

Website: 🌍 Visit OpenPath Website

Privacy Policy: https://www.openpath.com/privacy

Developer: Openpath Security, Inc.

About this app

Following New York State requirement for universities in New York to re-start research in a limited way, Columbia affiliates who are coming onto the campus for any purpose or who are living in campus housing need to complete a daily symptom questionnaire available through ReopenCU . this app is an app for Columbia University affiliates.