Smitte|stop app not working? crashes or has problems?

Smitte|stop Status

Last Updated on 2022-03-25 by Sundheds- og Ældreministeriet

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Common Smitte|stop Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smitte|stop app on iOS and Android devices. Solve all Smitte|stop app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smitte|stop iPhone Issues and Solutions

Smitte|stop iOS app crashes, not working, errors
Smitte|stop iOS app network issues
Smitte|stop on iOS has black/white screen

Smitte|stop Android App Issues and Solutions

Smitte|stop has errors/crashing/not working
Smitte|stop server network connectivity issues
Smitte|stop has black screen

Smitte|stop iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smitte|stop app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smitte|stop app crashes or not working on Iphone (iOS):

Close and restart the Smitte|stop app on iPhone
Update Smitte|stop app to the Latest Version for iOS
Uninstall and reinstall Smitte|stop iPhone app
Update your iPhone to the latest iOS version

Fix Smitte|stop on iPhone unable to connect to server/internet connection issues::

To resolve Smitte|stop network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smitte|stop black/white screen (blank screen) on iPhone:

Follow the Smitte|stop iOS app troubleshooting guide Here →

Smitte|stop Android App Issues and Solutions

Fix Smitte|stop not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smitte|stop app issues:

Force Stop the Smitte|stop App
1. On android, goto "Settings" » click Smitte|stop app. » click "Force Stop".

Update Smitte|stop to the latest version on PlayStore

Clear Smitte|stop App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smitte|stop app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smitte|stop.

Fix Smitte|stop unable to contact server/ Smitte|stop internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smitte|stop » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smitte|stop » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smitte|stop on android.

Solve Smitte|stop black/white screens issue on Android:

Follow the Smitte|stop android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sundheds- og Ældreministeriet, developers of Smitte|stop.

About this app

If the health authorities decide to provide Smittestop again, it will be updated. It is no longer possible to report being infected and get exposure notifications. stop is not active and is not currently maintained.