My COVID-19 Tracker app not working? crashes or has problems?

My COVID-19 Tracker Status


I have a problem with My COVID-19 Tracker

Are you having issues? Select the issue you are having below and provide feedback to My COVID-19 Tracker.




Have a Problem with My COVID-19 Tracker? Report Issue




Common My COVID-19 Tracker Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Saint Louis University, developers of My COVID-19 Tracker.




About this app

The purpose of MyCOVID19Tracker is to assess how to best utilize real-time data to track symptoms and locations to best understand where and who are most affected by COVID-19.  While there is a growing understanding of COVID-19 experiences, there are still gaps of knowledge in the spectrum of the disease and the epidemiology of those affected and the impact on their health and well-being.  With the WHO urging countries to brace for the impacts of COVID-19 on their population, our app aims to identify how at-risk individuals are experiencing and managing infection.  Further, by using individual reports, rather than passive measures of location, we are able to better understand human experiences with the infection throughout their daily lives.  SARS CoV-2 coronavirus, the virus responsible for COVID-19, has been identified as a new and emerging infectious disease resulting in a pandemic.  There is an urgent to understand the individual and community transmission risk better.  MyCOVID19Tracker aims to utilize self-reported intra-day measures of COVID-19 symptom and potential exposure that an individual may have throughout the day.