DOCS HealthWorks app not working? crashes or has problems?

DOCS HealthWorks Status

Last Updated on 2021-05-05 by DentrustOCS

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Common DOCS HealthWorks Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DOCS HealthWorks app on iOS and Android devices. Solve all DOCS HealthWorks app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DOCS HealthWorks iPhone Issues and Solutions

DOCS HealthWorks iOS app crashes, not working, errors
DOCS HealthWorks iOS app network issues
DOCS HealthWorks on iOS has black/white screen

DOCS HealthWorks Android App Issues and Solutions

DOCS HealthWorks has errors/crashing/not working
DOCS HealthWorks server network connectivity issues
DOCS HealthWorks has black screen

DOCS HealthWorks iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DOCS HealthWorks app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DOCS HealthWorks app crashes or not working on Iphone (iOS):

Close and restart the DOCS HealthWorks app on iPhone
Update DOCS HealthWorks app to the Latest Version for iOS
Uninstall and reinstall DOCS HealthWorks iPhone app
Update your iPhone to the latest iOS version

Fix DOCS HealthWorks on iPhone unable to connect to server/internet connection issues::

To resolve DOCS HealthWorks network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DOCS HealthWorks black/white screen (blank screen) on iPhone:

Follow the DOCS HealthWorks iOS app troubleshooting guide Here →

DOCS HealthWorks Android App Issues and Solutions

Fix DOCS HealthWorks not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DOCS HealthWorks app issues:

Force Stop the DOCS HealthWorks App
1. On android, goto "Settings" » click DOCS HealthWorks app. » click "Force Stop".

Update DOCS HealthWorks to the latest version on PlayStore

Clear DOCS HealthWorks App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DOCS HealthWorks app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DOCS HealthWorks.

Fix DOCS HealthWorks unable to contact server/ DOCS HealthWorks internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DOCS HealthWorks » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DOCS HealthWorks » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DOCS HealthWorks on android.

Solve DOCS HealthWorks black/white screens issue on Android:

Follow the DOCS HealthWorks android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DentrustOCS, developers of DOCS HealthWorks.

About this app

DOCS Health Works is a HIPAA, HITRUST compliant automated and integrated solution that incorporates temperature screening platform CAPSCANN with real-time health technology to keep employees safe while returning to work.