Apthamitra app not working? crashes or has problems?

Apthamitra Status

Last Updated on 2020-05-28 by karnataka State Remote Sensing Application Centre

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Common Apthamitra Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Apthamitra app on iOS and Android devices. Solve all Apthamitra app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Apthamitra iPhone Issues and Solutions

Apthamitra iOS app crashes, not working, errors
Apthamitra iOS app network issues
Apthamitra on iOS has black/white screen

Apthamitra Android App Issues and Solutions

Apthamitra has errors/crashing/not working
Apthamitra server network connectivity issues
Apthamitra has black screen

Apthamitra iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Apthamitra app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Apthamitra app crashes or not working on Iphone (iOS):

Close and restart the Apthamitra app on iPhone
Update Apthamitra app to the Latest Version for iOS
Uninstall and reinstall Apthamitra iPhone app
Update your iPhone to the latest iOS version

Fix Apthamitra on iPhone unable to connect to server/internet connection issues::

To resolve Apthamitra network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Apthamitra black/white screen (blank screen) on iPhone:

Follow the Apthamitra iOS app troubleshooting guide Here →

Apthamitra Android App Issues and Solutions

Fix Apthamitra not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Apthamitra app issues:

Force Stop the Apthamitra App
1. On android, goto "Settings" » click Apthamitra app. » click "Force Stop".

Update Apthamitra to the latest version on PlayStore

Clear Apthamitra App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Apthamitra app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Apthamitra.

Fix Apthamitra unable to contact server/ Apthamitra internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Apthamitra » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Apthamitra » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Apthamitra on android.

Solve Apthamitra black/white screens issue on Android:

Follow the Apthamitra android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at karnataka State Remote Sensing Application Centre, developers of Apthamitra.

About this app

this app App by Government of Karnataka for providing telephonic guidance to callers/users who might have any symptoms suspected of COVID-19.