The face app not working? crashes or has problems?

The face Status

Last Updated on 2020-06-30 by Yuliya Yakubouskaya

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Common The face Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The face app on iOS and Android devices. Solve all The face app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The face iPhone Issues and Solutions

The face iOS app crashes, not working, errors
The face iOS app network issues
The face on iOS has black/white screen

The face Android App Issues and Solutions

The face has errors/crashing/not working
The face server network connectivity issues
The face has black screen

The face iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The face app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The face app crashes or not working on Iphone (iOS):

Close and restart the The face app on iPhone
Update The face app to the Latest Version for iOS
Uninstall and reinstall The face iPhone app
Update your iPhone to the latest iOS version

Fix The face on iPhone unable to connect to server/internet connection issues::

To resolve The face network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The face black/white screen (blank screen) on iPhone:

Follow the The face iOS app troubleshooting guide Here →

The face Android App Issues and Solutions

Fix The face not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The face app issues:

Force Stop the The face App
1. On android, goto "Settings" » click The face app. » click "Force Stop".

Update The face to the latest version on PlayStore

Clear The face App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The face app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The face.

Fix The face unable to contact server/ The face internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The face » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The face » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The face on android.

Solve The face black/white screens issue on Android:

Follow the The face android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Yuliya Yakubouskaya, developers of The face.

About this app

When you are alone at home - your phone becomes your best friend! The Face is a set of face exercises to make you even more beautiful. But what do you say if he also becomes your coach? You can remove wrinkles, make expressive cheekbones and even look 10-15 years younger.