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Last Updated on 2022-08-12 by SmartStudy

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Have a Problem with Baby Shark: Wash Your Hands? Report Issue

Common Ba Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ba app on iOS and Android devices. Solve all Ba app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ba iPhone Issues and Solutions

Ba iOS app crashes, not working, errors
Ba iOS app network issues
Ba on iOS has black/white screen

Ba Android App Issues and Solutions

Ba has errors/crashing/not working
Ba server network connectivity issues
Ba has black screen

Ba iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ba app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ba app crashes or not working on Iphone (iOS):

Close and restart the Ba app on iPhone
Update Ba app to the Latest Version for iOS
Uninstall and reinstall Ba iPhone app
Update your iPhone to the latest iOS version

Fix Ba on iPhone unable to connect to server/internet connection issues::

To resolve Ba network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ba black/white screen (blank screen) on iPhone:

Follow the Ba iOS app troubleshooting guide Here →

Ba Android App Issues and Solutions

Fix Ba not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ba app issues:

Force Stop the Ba App
1. On android, goto "Settings" » click Ba app. » click "Force Stop".

Update Ba to the latest version on PlayStore

Clear Ba App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ba app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ba.

Fix Ba unable to contact server/ Ba internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ba » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ba » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ba on android.

Solve Ba black/white screens issue on Android:

Follow the Ba android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SmartStudy, developers of Ba.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Baby Shark Website

Privacy Policy: http://www.smartstudy.co.kr/privacy

Developer: The Pinkfong Company

About this app

You can also check out Pinkfong's "Sing Play Learn at Home Weekly Plan" for many other fun games and activities. - Sing and dance-along to "Wash Your Hands with Baby Shark" videos in different versions. - Learn how to wash your hands in a fun and easy way. - Watch the videos in 5 languages: English, Spanish, Portuguese, Simplified Chinese and Korean. - Learn the importance of good hygiene with exciting games. - Includes various interactive games on washing your hands, brushing your teeth and taking a bath. - Take funny selfies using cute frames with Baby Shark. - Follow Pinkfong's fun-packed "Sing, Play, Learn" weekly plan and you'll never get bored all week! - Download free coloring pages and bring out the little artist in your child. Watch videos and play games with Baby Shark and learn the importance of good personal hygiene! Follow Baby Shark and learn how to wash your hands and brush your teeth properly. Washing your hands is so much FUN with Baby Shark! Remember to keep them clean and sanitized at all times! Stay healthy and strong at home with Pinkfong and Baby Shark!