Hunala app not working? crashes or has problems?

Hunala Status

Last Updated on 2021-05-04 by Yale

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Common Hunala Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hunala app on iOS and Android devices. Solve all Hunala app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hunala iPhone Issues and Solutions

Hunala iOS app crashes, not working, errors
Hunala iOS app network issues
Hunala on iOS has black/white screen

Hunala Android App Issues and Solutions

Hunala has errors/crashing/not working
Hunala server network connectivity issues
Hunala has black screen

Hunala iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hunala app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hunala app crashes or not working on Iphone (iOS):

Close and restart the Hunala app on iPhone
Update Hunala app to the Latest Version for iOS
Uninstall and reinstall Hunala iPhone app
Update your iPhone to the latest iOS version

Fix Hunala on iPhone unable to connect to server/internet connection issues::

To resolve Hunala network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hunala black/white screen (blank screen) on iPhone:

Follow the Hunala iOS app troubleshooting guide Here →

Hunala Android App Issues and Solutions

Fix Hunala not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hunala app issues:

Force Stop the Hunala App
1. On android, goto "Settings" » click Hunala app. » click "Force Stop".

Update Hunala to the latest version on PlayStore

Clear Hunala App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hunala app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hunala.

Fix Hunala unable to contact server/ Hunala internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hunala » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hunala » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hunala on android.

Solve Hunala black/white screens issue on Android:

Follow the Hunala android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Yale, developers of Hunala.

About this app

Hunala uses cutting-edge network science and machine learning to keep you informed and able to make safe decisions. Introducing this app—the COVID risk-assessment app powered by Yale University. Our simple daily check-ins create a personalized risk assessment so you can manage your exposure to COVID-19, even as variants and vaccines change the pandemic landscape.