STOP COVID19 CAT app not working? crashes or has problems?

STOP COVID19 CAT Status

Last Updated on 2021-03-15 by Generalitat de Catalunya

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Common STOP COVID19 CAT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot STOP COVID19 CAT app on iOS and Android devices. Solve all STOP COVID19 CAT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

STOP COVID19 CAT iPhone Issues and Solutions

STOP COVID19 CAT iOS app crashes, not working, errors
STOP COVID19 CAT iOS app network issues
STOP COVID19 CAT on iOS has black/white screen

STOP COVID19 CAT Android App Issues and Solutions

STOP COVID19 CAT has errors/crashing/not working
STOP COVID19 CAT server network connectivity issues
STOP COVID19 CAT has black screen

STOP COVID19 CAT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever STOP COVID19 CAT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix STOP COVID19 CAT app crashes or not working on Iphone (iOS):

Close and restart the STOP COVID19 CAT app on iPhone
Update STOP COVID19 CAT app to the Latest Version for iOS
Uninstall and reinstall STOP COVID19 CAT iPhone app
Update your iPhone to the latest iOS version

Fix STOP COVID19 CAT on iPhone unable to connect to server/internet connection issues::

To resolve STOP COVID19 CAT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix STOP COVID19 CAT black/white screen (blank screen) on iPhone:

Follow the STOP COVID19 CAT iOS app troubleshooting guide Here →

STOP COVID19 CAT Android App Issues and Solutions

Fix STOP COVID19 CAT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent STOP COVID19 CAT app issues:

Force Stop the STOP COVID19 CAT App
1. On android, goto "Settings" » click STOP COVID19 CAT app. » click "Force Stop".

Update STOP COVID19 CAT to the latest version on PlayStore

Clear STOP COVID19 CAT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "STOP COVID19 CAT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch STOP COVID19 CAT.

Fix STOP COVID19 CAT unable to contact server/ STOP COVID19 CAT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click STOP COVID19 CAT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got STOP COVID19 CAT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch STOP COVID19 CAT on android.

Solve STOP COVID19 CAT black/white screens issue on Android:

Follow the STOP COVID19 CAT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Generalitat de Catalunya, developers of STOP COVID19 CAT.

About this app

Respond to the information needs of citizens in relation to COVID-19, through a questionnaire that indicates whether they have the possibility of having COVID. 2. Collect population data to be able to create heat maps for the authorities.