Stones app not working? crashes or has problems?

Stones Status

Last Updated on 2020-04-15 by Victor Khodalov

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Common Stones Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Stones app on iOS and Android devices. Solve all Stones app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Stones iPhone Issues and Solutions

Stones iOS app crashes, not working, errors
Stones iOS app network issues
Stones on iOS has black/white screen

Stones Android App Issues and Solutions

Stones has errors/crashing/not working
Stones server network connectivity issues
Stones has black screen

Stones iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Stones app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Stones app crashes or not working on Iphone (iOS):

Close and restart the Stones app on iPhone
Update Stones app to the Latest Version for iOS
Uninstall and reinstall Stones iPhone app
Update your iPhone to the latest iOS version

Fix Stones on iPhone unable to connect to server/internet connection issues::

To resolve Stones network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Stones black/white screen (blank screen) on iPhone:

Follow the Stones iOS app troubleshooting guide Here →

Stones Android App Issues and Solutions

Fix Stones not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Stones app issues:

Force Stop the Stones App
1. On android, goto "Settings" » click Stones app. » click "Force Stop".

Update Stones to the latest version on PlayStore

Clear Stones App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Stones app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Stones.

Fix Stones unable to contact server/ Stones internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Stones » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Stones » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Stones on android.

Solve Stones black/white screens issue on Android:

Follow the Stones android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Victor Khodalov, developers of Stones.