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Welcome to YOU(r) App! The #1 Random Live Video Chat app. The video dating app
where you can make new acquaintances, find your love and get a match in a second.

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Common You Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot You app on iOS and Android devices. Solve all You app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

You iPhone Issues and Solutions

You iOS app crashes, not working, errors
You iOS app network issues
You on iOS has black/white screen

You Android App Issues and Solutions

You has errors/crashing/not working
You server network connectivity issues
You has black screen

You iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever You app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix You app crashes or not working on Iphone (iOS):

Close and restart the You app on iPhone
Update You app to the Latest Version for iOS
Uninstall and reinstall You iPhone app
Update your iPhone to the latest iOS version

Fix You on iPhone unable to connect to server/internet connection issues::

To resolve You network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix You black/white screen (blank screen) on iPhone:

Follow the You iOS app troubleshooting guide Here →

You Android App Issues and Solutions

Fix You not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent You app issues:

Force Stop the You App
1. On android, goto "Settings" » click You app. » click "Force Stop".

Update You to the latest version on PlayStore

Clear You App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "You app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch You.

Fix You unable to contact server/ You internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click You » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got You » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch You on android.

Solve You black/white screens issue on Android:

Follow the You android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at W Applications LLC, developers of You.

16.67% Contact Match

Developer: Banana Video Chat Inc.

E-Mail: [email protected]

Website: Visit You Website

About this app

If this app choose to purchase this app Premium and have an access to Premium features, payment will be charged from your iTunes account and will be charged for renewal within 24-hours prior to the end of the current period. Auto-renewal may be turned off at any time by going to your settings in the iTunes Store after purchase. this app Premium subscription price varies between $14,99 and $71,99. The video dating app where this app can make new acquaintances, find your love and get a match in a second. The #1 Random Live Video Chat app. All personal data is handled under the terms and conditions of this app's privacy policy. Just say "Hi" and it will be more than enough to start an interesting journey with our app. Welcome to this app(r) App! Start the video chat and meet new people right now!