Maps app not working? crashes or has problems?

Maps Status

Published by Infield Salespro

Map your Salesforce account data. Bring your data to life graphically and
geographically with Maps by Vision-e.

I have a problem with Maps

Are you having issues? Select the issue you are having below and provide feedback to Maps.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with Maps by Vision-e? Report Issue

Common Maps Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Maps app on iOS and Android devices. Solve all Maps app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Maps iPhone Issues and Solutions

Maps iOS app crashes, not working, errors
Maps iOS app network issues
Maps on iOS has black/white screen

Maps Android App Issues and Solutions

Maps has errors/crashing/not working
Maps server network connectivity issues
Maps has black screen

Maps iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Maps app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Maps app crashes or not working on Iphone (iOS):

Close and restart the Maps app on iPhone
Update Maps app to the Latest Version for iOS
Uninstall and reinstall Maps iPhone app
Update your iPhone to the latest iOS version

Fix Maps on iPhone unable to connect to server/internet connection issues::

To resolve Maps network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Maps black/white screen (blank screen) on iPhone:

Follow the Maps iOS app troubleshooting guide Here →

Maps Android App Issues and Solutions

Fix Maps not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Maps app issues:

Force Stop the Maps App
1. On android, goto "Settings" » click Maps app. » click "Force Stop".

Update Maps to the latest version on PlayStore

Clear Maps App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Maps app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Maps.

Fix Maps unable to contact server/ Maps internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Maps » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Maps » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Maps on android.

Solve Maps black/white screens issue on Android:

Follow the Maps android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Infield Salespro, developers of Maps.

100% Contact Match

Developer: Vision-e Apps

E-Mail: [email protected]

Website: Visit Maps Website

About this app

Visualize your Salesforce Account, Contact, or Lead records on a map and Add to Trips to plan your daily visits with GPS integration for voice turn-by-turn directions, enhance your territory reach and more! Open a record with one click to open in your Salesforce app for direct account access for global actions, like updating tasks, opportunities and access to the complete record details. When visiting a client, use your current location to identify nearby opportunities to experience up to 75% more daily activities. You will plan smarter and be more productive when you visualize data on a Map. Bring your data to life graphically and geographically with this app by Vision-e. This mapping solution is designed to be a companion to your Salesforce app. Do you want to map more records or need additional features, please let us know so we can consider them in a future quarterly release.