Communication Plus app not working? crashes or has problems?

Communication Plus Status

Last Updated on 2021-01-22 by Hammerson PLC

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Common Communication Plus Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Communication Plus app on iOS and Android devices. Solve all Communication Plus app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Communication Plus iPhone Issues and Solutions

Communication Plus iOS app crashes, not working, errors
Communication Plus iOS app network issues
Communication Plus on iOS has black/white screen

Communication Plus Android App Issues and Solutions

Communication Plus has errors/crashing/not working
Communication Plus server network connectivity issues
Communication Plus has black screen

Communication Plus iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Communication Plus app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Communication Plus app crashes or not working on Iphone (iOS):

Close and restart the Communication Plus app on iPhone
Update Communication Plus app to the Latest Version for iOS
Uninstall and reinstall Communication Plus iPhone app
Update your iPhone to the latest iOS version

Fix Communication Plus on iPhone unable to connect to server/internet connection issues::

To resolve Communication Plus network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Communication Plus black/white screen (blank screen) on iPhone:

Follow the Communication Plus iOS app troubleshooting guide Here →

Communication Plus Android App Issues and Solutions

Fix Communication Plus not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Communication Plus app issues:

Force Stop the Communication Plus App
1. On android, goto "Settings" » click Communication Plus app. » click "Force Stop".

Update Communication Plus to the latest version on PlayStore

Clear Communication Plus App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Communication Plus app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Communication Plus.

Fix Communication Plus unable to contact server/ Communication Plus internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Communication Plus » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Communication Plus » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Communication Plus on android.

Solve Communication Plus black/white screens issue on Android:

Follow the Communication Plus android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hammerson PLC, developers of Communication Plus.

About this app

Communication Plus is a bespoke retailer communication tool and provides a communication channel between centre Management teams and staff working in our all of our shopping centres. When you register on CommunicationPlus , you can access all the latest news and events at your centre as well as download special offers and discounts from other stores in the centre.