Chula Status

Last Updated on 2023-10-29 by Solrac Group, Inc.

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Common Chula Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Chula app on iOS and Android devices. Solve all Chula app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Chula iPhone Issues and Solutions

Chula iOS app crashes, not working, errors
Chula iOS app network issues
Chula on iOS has black/white screen

Chula Android App Issues and Solutions

Chula has errors/crashing/not working
Chula server network connectivity issues
Chula has black screen

Chula iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Chula app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Chula app crashes or not working on Iphone (iOS):

Close and restart the Chula app on iPhone
Update Chula app to the Latest Version for iOS
Uninstall and reinstall Chula iPhone app
Update your iPhone to the latest iOS version

Fix Chula on iPhone unable to connect to server/internet connection issues::

To resolve Chula network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Chula black/white screen (blank screen) on iPhone:

Follow the Chula iOS app troubleshooting guide Here →

Chula Android App Issues and Solutions

Fix Chula not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Chula app issues:

Force Stop the Chula App
1. On android, goto "Settings" » click Chula app. » click "Force Stop".

Update Chula to the latest version on PlayStore

Clear Chula App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Chula app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Chula.

Fix Chula unable to contact server/ Chula internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Chula » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Chula » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Chula on android.

Solve Chula black/white screens issue on Android:

Follow the Chula android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Solrac Group, Inc., developers of Chula.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Chula Website

Privacy Policy: https://shopchula.com/pages/privacy

Developer: The Solrac Group, Inc

About this app

Shop from over 30+ brands and 1000+ items, as we bring authentic and trusted high quality beauty products to all. Download this app’s mobile app to discover beauty without boundaries with the first international exclusively mobile beauty store. We strive to be the most loved mobile beauty shopping destination for all of our beautiful guests around the world. Shop our beauty blogger favorites and exclusive brands. View weekly flash sales, gifts with purchases, and special offers.