Sydney Care app not working? crashes or has problems?

Sydney Care Status

Last Updated on 2021-07-21 by CareMarket Inc.

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Common Sydney Care Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sydney Care app on iOS and Android devices. Solve all Sydney Care app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sydney Care iPhone Issues and Solutions

Sydney Care iOS app crashes, not working, errors
Sydney Care iOS app network issues
Sydney Care on iOS has black/white screen

Sydney Care Android App Issues and Solutions

Sydney Care has errors/crashing/not working
Sydney Care server network connectivity issues
Sydney Care has black screen

Sydney Care iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sydney Care app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sydney Care app crashes or not working on Iphone (iOS):

Close and restart the Sydney Care app on iPhone
Update Sydney Care app to the Latest Version for iOS
Uninstall and reinstall Sydney Care iPhone app
Update your iPhone to the latest iOS version

Fix Sydney Care on iPhone unable to connect to server/internet connection issues::

To resolve Sydney Care network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sydney Care black/white screen (blank screen) on iPhone:

Follow the Sydney Care iOS app troubleshooting guide Here →

Sydney Care Android App Issues and Solutions

Fix Sydney Care not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sydney Care app issues:

Force Stop the Sydney Care App
1. On android, goto "Settings" » click Sydney Care app. » click "Force Stop".

Update Sydney Care to the latest version on PlayStore

Clear Sydney Care App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sydney Care app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sydney Care.

Fix Sydney Care unable to contact server/ Sydney Care internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sydney Care » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sydney Care » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sydney Care on android.

Solve Sydney Care black/white screens issue on Android:

Follow the Sydney Care android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CareMarket Inc., developers of Sydney Care.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Sydney Health Website

Privacy Policy: https://www.sydneyhealth.com/privacy

Developer: Elevance Health, Inc.

50% Contact Match

Developer: Elevance Health, Inc.

E-Mail: [email protected]

Website: 🌍 Visit Sydney Community Website

About this app

The outbreak of COVID-19 Coronavirus continues to be a health challenge both in the US and globally. Screen yourself and assess your risk for free with a COVID-19 Assessment available now through Sydney Care.