Canva app not working? crashes or has problems?

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Last Updated on 2020-12-03 by Canva

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Common Canva Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Canva app on iOS and Android devices. Solve all Canva app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Canva iPhone Issues and Solutions

Canva iOS app crashes, not working, errors
Canva iOS app network issues
Canva on iOS has black/white screen

Canva Android App Issues and Solutions

Canva has errors/crashing/not working
Canva server network connectivity issues
Canva has black screen

Canva iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Canva app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Canva app crashes or not working on Iphone (iOS):

Close and restart the Canva app on iPhone
Update Canva app to the Latest Version for iOS
Uninstall and reinstall Canva iPhone app
Update your iPhone to the latest iOS version

Fix Canva on iPhone unable to connect to server/internet connection issues::

To resolve Canva network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Canva black/white screen (blank screen) on iPhone:

Follow the Canva iOS app troubleshooting guide Here →

Canva Android App Issues and Solutions

Fix Canva not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Canva app issues:

Force Stop the Canva App
1. On android, goto "Settings" » click Canva app. » click "Force Stop".

Update Canva to the latest version on PlayStore

Clear Canva App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Canva app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Canva.

Fix Canva unable to contact server/ Canva internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Canva » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Canva » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Canva on android.

Solve Canva black/white screens issue on Android:

Follow the Canva android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Canva, developers of Canva.

About this app

It’s fun and easy with 700 stunning (and completely free) templates! – Quotes: no photo, no problem! – Share directly to Instagram, WhatsApp, Facebook, and Snapchat. Create game-changing Stories, Videos, and Highlight Covers that show off your unique style. Make stories that are a delight to design too. Stand out in a sea of stories. Or download straight to your phone. Got comments & suggestions? Slide into our DMs @this app on Instagram or send a message at app.