UI Claimant app not working? crashes or has problems?

UI Claimant Status

Last Updated on 2019-04-11 by Sagitec Solutions LLC

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Common UI Claimant Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UI Claimant app on iOS and Android devices. Solve all UI Claimant app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UI Claimant iPhone Issues and Solutions

UI Claimant iOS app crashes, not working, errors
UI Claimant iOS app network issues
UI Claimant on iOS has black/white screen

UI Claimant Android App Issues and Solutions

UI Claimant has errors/crashing/not working
UI Claimant server network connectivity issues
UI Claimant has black screen

UI Claimant iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UI Claimant app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UI Claimant app crashes or not working on Iphone (iOS):

Close and restart the UI Claimant app on iPhone
Update UI Claimant app to the Latest Version for iOS
Uninstall and reinstall UI Claimant iPhone app
Update your iPhone to the latest iOS version

Fix UI Claimant on iPhone unable to connect to server/internet connection issues::

To resolve UI Claimant network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UI Claimant black/white screen (blank screen) on iPhone:

Follow the UI Claimant iOS app troubleshooting guide Here →

UI Claimant Android App Issues and Solutions

Fix UI Claimant not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UI Claimant app issues:

Force Stop the UI Claimant App
1. On android, goto "Settings" » click UI Claimant app. » click "Force Stop".

Update UI Claimant to the latest version on PlayStore

Clear UI Claimant App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UI Claimant app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UI Claimant.

Fix UI Claimant unable to contact server/ UI Claimant internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UI Claimant » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UI Claimant » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UI Claimant on android.

Solve UI Claimant black/white screens issue on Android:

Follow the UI Claimant android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sagitec Solutions LLC, developers of UI Claimant.

About this app

Neosurance™ is a comprehensive Unemployment Insurance tax and benefits solution that is helping agencies improve customer service and deliver faster, more accurate benefit payments and tax collections. Reduce call center volumes and improve customer service by enabling claimants to access their information through UI Claimant mobile application.