ChainNode Status

Last Updated on 2022-07-25 by Hangzhou Shichuo Information Technology Co., Ltd.

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Common ChainNode Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ChainNode app on iOS and Android devices. Solve all ChainNode app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ChainNode iPhone Issues and Solutions

ChainNode iOS app crashes, not working, errors
ChainNode iOS app network issues
ChainNode on iOS has black/white screen

ChainNode Android App Issues and Solutions

ChainNode has errors/crashing/not working
ChainNode server network connectivity issues
ChainNode has black screen

ChainNode iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ChainNode app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ChainNode app crashes or not working on Iphone (iOS):

Close and restart the ChainNode app on iPhone
Update ChainNode app to the Latest Version for iOS
Uninstall and reinstall ChainNode iPhone app
Update your iPhone to the latest iOS version

Fix ChainNode on iPhone unable to connect to server/internet connection issues::

To resolve ChainNode network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ChainNode black/white screen (blank screen) on iPhone:

Follow the ChainNode iOS app troubleshooting guide Here →

ChainNode Android App Issues and Solutions

Fix ChainNode not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ChainNode app issues:

Force Stop the ChainNode App
1. On android, goto "Settings" » click ChainNode app. » click "Force Stop".

Update ChainNode to the latest version on PlayStore

Clear ChainNode App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ChainNode app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ChainNode.

Fix ChainNode unable to contact server/ ChainNode internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ChainNode » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ChainNode » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ChainNode on android.

Solve ChainNode black/white screens issue on Android:

Follow the ChainNode android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Shichuo Information Technology Co., Ltd., developers of ChainNode.