SelfieID app not working? crashes or has problems?

SelfieID Status

Last Updated on 2021-01-03 by CampusLinx, LLC

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Common SelfieID Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SelfieID app on iOS and Android devices. Solve all SelfieID app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SelfieID iPhone Issues and Solutions

SelfieID iOS app crashes, not working, errors
SelfieID iOS app network issues
SelfieID on iOS has black/white screen

SelfieID Android App Issues and Solutions

SelfieID has errors/crashing/not working
SelfieID server network connectivity issues
SelfieID has black screen

SelfieID iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SelfieID app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SelfieID app crashes or not working on Iphone (iOS):

Close and restart the SelfieID app on iPhone
Update SelfieID app to the Latest Version for iOS
Uninstall and reinstall SelfieID iPhone app
Update your iPhone to the latest iOS version

Fix SelfieID on iPhone unable to connect to server/internet connection issues::

To resolve SelfieID network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SelfieID black/white screen (blank screen) on iPhone:

Follow the SelfieID iOS app troubleshooting guide Here →

SelfieID Android App Issues and Solutions

Fix SelfieID not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SelfieID app issues:

Force Stop the SelfieID App
1. On android, goto "Settings" » click SelfieID app. » click "Force Stop".

Update SelfieID to the latest version on PlayStore

Clear SelfieID App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SelfieID app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SelfieID.

Fix SelfieID unable to contact server/ SelfieID internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SelfieID » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SelfieID » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SelfieID on android.

Solve SelfieID black/white screens issue on Android:

Follow the SelfieID android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CampusLinx, LLC, developers of SelfieID.

About this app

With the this app™ App, your students, employees and event participants are given the responsibility and flexibility to take their own picture. Cut out the hassle and costs associated with bringing in photographers and virtually eliminate your user's dislike of their ID photo. Reprints are managed and processed at a small price creating a revenue center for your organization. Put the convenience and simplicity of smartphone technology to work for you in your organization's ID Card process. Yearbook providers can remotely collect yearbook photos for the kids that they missed! You manage the timelines, approvals, and printing according to your schedule. Users can submit a new photo for a new ID at almost anytime. Download today and see what the this app™ App can do for you!