Freshconnect app not working? crashes or has problems?

Freshconnect Status

Last Updated on 2022-09-25 by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

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Common Freshconnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Freshconnect app on iOS and Android devices. Solve all Freshconnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Freshconnect iPhone Issues and Solutions

Freshconnect iOS app crashes, not working, errors
Freshconnect iOS app network issues
Freshconnect on iOS has black/white screen

Freshconnect Android App Issues and Solutions

Freshconnect has errors/crashing/not working
Freshconnect server network connectivity issues
Freshconnect has black screen

Freshconnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Freshconnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Freshconnect app crashes or not working on Iphone (iOS):

Close and restart the Freshconnect app on iPhone
Update Freshconnect app to the Latest Version for iOS
Uninstall and reinstall Freshconnect iPhone app
Update your iPhone to the latest iOS version

Fix Freshconnect on iPhone unable to connect to server/internet connection issues::

To resolve Freshconnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Freshconnect black/white screen (blank screen) on iPhone:

Follow the Freshconnect iOS app troubleshooting guide Here →

Freshconnect Android App Issues and Solutions

Fix Freshconnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Freshconnect app issues:

Force Stop the Freshconnect App
1. On android, goto "Settings" » click Freshconnect app. » click "Force Stop".

Update Freshconnect to the latest version on PlayStore

Clear Freshconnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Freshconnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Freshconnect.

Fix Freshconnect unable to contact server/ Freshconnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Freshconnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Freshconnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Freshconnect on android.

Solve Freshconnect black/white screens issue on Android:

Follow the Freshconnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, developers of Freshconnect.

Verified email ✔✔

E-Mail: hello@freshconnect.io

Website: 🌍 Visit Freshconnect Website

Privacy Policy: https://www.freshworks.com/privacy/

Developer: Freshworks Inc

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Developer: Freshworks Inc

E-Mail: support@freshservice.com

Website: 🌍 Visit Freshservice Website

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Developer: Freshworks Inc

E-Mail: support@freshdesk.com

Website: 🌍 Visit Freshdesk Website

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Developer: Freshworks Inc

E-Mail: freshcaller@freshworks.com

Website: 🌍 Visit Freshcaller Website

50% Contact Match

Developer: Freshworks Inc

E-Mail: support@freshsales.io

Website: 🌍 Visit Freshsales Website

About this app

Swipe left to access ticket context, and collaborate where your work happens. - Have 1-1 or group discussions with your team : share ideas, work on projects, discuss common interests, and more. - Include people from outside your organization - vendors, third-party stakeholders etc. - to any discussion. - Keep all your discussions in one place and access them from any device. - Get instant updates about important discussions, whether you’re at work or on the go. this app makes team collaboration easier and more productive, so you and your team can do epic work! It is available for all kinds of devices, so you can keep track of all your discussions and work, even when you’re on the go. - Collaborate with your team on Freshdesk tickets to resolve customer issues faster! this app is the one place where your team can communicate with each other, collaborate on ideas and tasks, and get work done better and faster. this app is the hub for all your team discussions.