Tu app not working? crashes or has problems?

Tu Status

Last Updated on 2019-01-03 by Le Hoa

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Common Tu Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tu app on iOS and Android devices. Solve all Tu app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tu iPhone Issues and Solutions

Tu iOS app crashes, not working, errors
Tu iOS app network issues
Tu on iOS has black/white screen

Tu Android App Issues and Solutions

Tu has errors/crashing/not working
Tu server network connectivity issues
Tu has black screen

Tu iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tu app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tu app crashes or not working on Iphone (iOS):

Close and restart the Tu app on iPhone
Update Tu app to the Latest Version for iOS
Uninstall and reinstall Tu iPhone app
Update your iPhone to the latest iOS version

Fix Tu on iPhone unable to connect to server/internet connection issues::

To resolve Tu network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tu black/white screen (blank screen) on iPhone:

Follow the Tu iOS app troubleshooting guide Here →

Tu Android App Issues and Solutions

Fix Tu not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tu app issues:

Force Stop the Tu App
1. On android, goto "Settings" » click Tu app. » click "Force Stop".

Update Tu to the latest version on PlayStore

Clear Tu App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tu app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tu.

Fix Tu unable to contact server/ Tu internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tu » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tu » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tu on android.

Solve Tu black/white screens issue on Android:

Follow the Tu android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Le Hoa, developers of Tu.

About this app

Tubydi is a powerful Music Video player that lets you to finding and listening trending music video, listen to live music radio stations and Play your favorite local music.