Webex Calling app not working? crashes or has problems?

Webex Calling Status

Last Updated on 2022-10-07 by Cisco

I have a problem with Webex Calling

Are you having issues? Select the issue you are having below and provide feedback to Webex Calling.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Webex Calling Problems 😠👌🔥

- The app seems to have issues with authentication credentials, preventing users from logging in.

- The app is branded as WebEx Calling, but it may only work for Broadcloud customers, causing confusion for users.

- The app is described as horrible and having issues from the start.

Have a Problem with Webex Calling? Report Issue

Common Webex Calling Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Webex Calling app on iOS and Android devices. Solve all Webex Calling app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Webex Calling iPhone Issues and Solutions

Webex Calling iOS app crashes, not working, errors
Webex Calling iOS app network issues
Webex Calling on iOS has black/white screen

Webex Calling Android App Issues and Solutions

Webex Calling has errors/crashing/not working
Webex Calling server network connectivity issues
Webex Calling has black screen

Webex Calling iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Webex Calling app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Webex Calling app crashes or not working on Iphone (iOS):

Close and restart the Webex Calling app on iPhone
Update Webex Calling app to the Latest Version for iOS
Uninstall and reinstall Webex Calling iPhone app
Update your iPhone to the latest iOS version

Fix Webex Calling on iPhone unable to connect to server/internet connection issues::

To resolve Webex Calling network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Webex Calling black/white screen (blank screen) on iPhone:

Follow the Webex Calling iOS app troubleshooting guide Here →

Webex Calling Android App Issues and Solutions

Fix Webex Calling not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Webex Calling app issues:

Force Stop the Webex Calling App
1. On android, goto "Settings" » click Webex Calling app. » click "Force Stop".

Update Webex Calling to the latest version on PlayStore

Clear Webex Calling App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Webex Calling app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Webex Calling.

Fix Webex Calling unable to contact server/ Webex Calling internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Webex Calling » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Webex Calling » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Webex Calling on android.

Solve Webex Calling black/white screens issue on Android:

Follow the Webex Calling android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cisco, developers of Webex Calling.

About this app

By using the Cisco Webex Calling software, you consent to Cisco Systems Inc. collection of data from your usage of the Webex Calling software. You also consent to the installation of all future updates of the Cisco Webex Calling software. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. Cisco Webex Calling is a calling application that provides voice and video calling capabilities. By downloading Cisco Webex Calling, you agree to comply with the terms and conditions of the Cisco EULA. Plus you get integrated, one button to push operation with Cisco Webex Teams and current Series 6800, 7800 and 8800 Cisco desktop phones. Always experience exceptional HD audio and video quality, delivered securely from the Cisco cloud. Keep track of your calls and voicemail through call history and find and connect with your colleagues through the in-app directory. Make calls for business on your phone or desktop. Escalate your calls to a multi-party conference with one click. Never endure another PBX upgrade. WARNING: This program is protected by copyright law and international treaties.