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Common MDBox Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MDBox app on iOS and Android devices. Solve all MDBox app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MDBox iPhone Issues and Solutions

MDBox iOS app crashes, not working, errors
MDBox iOS app network issues
MDBox on iOS has black/white screen

MDBox Android App Issues and Solutions

MDBox has errors/crashing/not working
MDBox server network connectivity issues
MDBox has black screen

MDBox iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MDBox app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MDBox app crashes or not working on Iphone (iOS):

Close and restart the MDBox app on iPhone
Update MDBox app to the Latest Version for iOS
Uninstall and reinstall MDBox iPhone app
Update your iPhone to the latest iOS version

Fix MDBox on iPhone unable to connect to server/internet connection issues::

To resolve MDBox network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MDBox black/white screen (blank screen) on iPhone:

Follow the MDBox iOS app troubleshooting guide Here →

MDBox Android App Issues and Solutions

Fix MDBox not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MDBox app issues:

Force Stop the MDBox App
1. On android, goto "Settings" » click MDBox app. » click "Force Stop".

Update MDBox to the latest version on PlayStore

Clear MDBox App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MDBox app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MDBox.

Fix MDBox unable to contact server/ MDBox internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MDBox » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MDBox » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MDBox on android.

Solve MDBox black/white screens issue on Android:

Follow the MDBox android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Reliant Immune Diagnostics, developers of MDBox.

100% Contact Match

Developer: Reliant Immune Diagnostics, Inc.

E-Mail: [email protected]

Website: Visit MDBox Website

71.43% Contact Match

Developer: Reliant Immune Diagnostics, Inc.

E-Mail: [email protected]

Website: Visit Reliant Immune Diagnostics, Inc. Website

About this app

Video Consultations with a Certified Medical Provider 24/7 in Minutes. No Appointment - No Insurance Needed! Pick Up Prescription From Your Local Pharmacy. Get Started Now. **Why go through the hassle of urgent care, when you have this app?