INKA AR app not working? crashes or has problems?

INKA AR Status

Last Updated on 2023-05-16 by Hochschule fur Technik und Wirtschaft Berlin

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Common INKA AR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot INKA AR app on iOS and Android devices. Solve all INKA AR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

INKA AR iPhone Issues and Solutions

INKA AR iOS app crashes, not working, errors
INKA AR iOS app network issues
INKA AR on iOS has black/white screen

INKA AR Android App Issues and Solutions

INKA AR has errors/crashing/not working
INKA AR server network connectivity issues
INKA AR has black screen

INKA AR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever INKA AR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix INKA AR app crashes or not working on Iphone (iOS):

Close and restart the INKA AR app on iPhone
Update INKA AR app to the Latest Version for iOS
Uninstall and reinstall INKA AR iPhone app
Update your iPhone to the latest iOS version

Fix INKA AR on iPhone unable to connect to server/internet connection issues::

To resolve INKA AR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix INKA AR black/white screen (blank screen) on iPhone:

Follow the INKA AR iOS app troubleshooting guide Here →

INKA AR Android App Issues and Solutions

Fix INKA AR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent INKA AR app issues:

Force Stop the INKA AR App
1. On android, goto "Settings" » click INKA AR app. » click "Force Stop".

Update INKA AR to the latest version on PlayStore

Clear INKA AR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "INKA AR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch INKA AR.

Fix INKA AR unable to contact server/ INKA AR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click INKA AR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got INKA AR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch INKA AR on android.

Solve INKA AR black/white screens issue on Android:

Follow the INKA AR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hochschule fur Technik und Wirtschaft Berlin, developers of INKA AR.

About this app

INKA AR bündelt kreative Augmented-Reality-Projekte, die in der Forschungsgruppe INKA an der HTW Berlin interdisziplinär entwickelt wurden. Die Anwendung ist entstanden mit finanzieller Unterstützung des Europäischen Fonds für Regionale Entwicklung (EFRE).