TeleSAFE app not working? crashes or has problems?

TeleSAFE Status

Last Updated on 2020-05-13 by United Concierge Medicine

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Common TeleSAFE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TeleSAFE app on iOS and Android devices. Solve all TeleSAFE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TeleSAFE iPhone Issues and Solutions

TeleSAFE iOS app crashes, not working, errors
TeleSAFE iOS app network issues
TeleSAFE on iOS has black/white screen

TeleSAFE Android App Issues and Solutions

TeleSAFE has errors/crashing/not working
TeleSAFE server network connectivity issues
TeleSAFE has black screen

TeleSAFE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TeleSAFE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TeleSAFE app crashes or not working on Iphone (iOS):

Close and restart the TeleSAFE app on iPhone
Update TeleSAFE app to the Latest Version for iOS
Uninstall and reinstall TeleSAFE iPhone app
Update your iPhone to the latest iOS version

Fix TeleSAFE on iPhone unable to connect to server/internet connection issues::

To resolve TeleSAFE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TeleSAFE black/white screen (blank screen) on iPhone:

Follow the TeleSAFE iOS app troubleshooting guide Here →

TeleSAFE Android App Issues and Solutions

Fix TeleSAFE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TeleSAFE app issues:

Force Stop the TeleSAFE App
1. On android, goto "Settings" » click TeleSAFE app. » click "Force Stop".

Update TeleSAFE to the latest version on PlayStore

Clear TeleSAFE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TeleSAFE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TeleSAFE.

Fix TeleSAFE unable to contact server/ TeleSAFE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TeleSAFE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TeleSAFE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TeleSAFE on android.

Solve TeleSAFE black/white screens issue on Android:

Follow the TeleSAFE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at United Concierge Medicine, developers of TeleSAFE.

About this app

The UCM this app app brings the Sexual Assault Forensic Expertise to Any Provider and any facility 24/7.