TourRing app not working? crashes or has problems?

TourRing Status

Last Updated on 2021-08-17 by iStaging Corp.

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Common TourRing Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TourRing app on iOS and Android devices. Solve all TourRing app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TourRing iPhone Issues and Solutions

TourRing iOS app crashes, not working, errors
TourRing iOS app network issues
TourRing on iOS has black/white screen

TourRing Android App Issues and Solutions

TourRing has errors/crashing/not working
TourRing server network connectivity issues
TourRing has black screen

TourRing iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TourRing app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TourRing app crashes or not working on Iphone (iOS):

Close and restart the TourRing app on iPhone
Update TourRing app to the Latest Version for iOS
Uninstall and reinstall TourRing iPhone app
Update your iPhone to the latest iOS version

Fix TourRing on iPhone unable to connect to server/internet connection issues::

To resolve TourRing network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TourRing black/white screen (blank screen) on iPhone:

Follow the TourRing iOS app troubleshooting guide Here →

TourRing Android App Issues and Solutions

Fix TourRing not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TourRing app issues:

Force Stop the TourRing App
1. On android, goto "Settings" » click TourRing app. » click "Force Stop".

Update TourRing to the latest version on PlayStore

Clear TourRing App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TourRing app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TourRing.

Fix TourRing unable to contact server/ TourRing internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TourRing » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TourRing » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TourRing on android.

Solve TourRing black/white screens issue on Android:

Follow the TourRing android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at iStaging Corp., developers of TourRing.

About this app

。this app brings your potential clients just one click away for a virtual touring. 。this app takes you and your clients into an immersive virtual reality that provides best visual experience. 。this app initiates immediate and effective interaction with your clients at the start. this app enables you to better engage with potential clients online. On top of that, other interactive tools including real time marker, view control, tour switch, floorplan demonstration etc. enhance communication with the target audience. Within the virtual environment, you can tour the clients with audio chat. Once your viewers click on your product information, they can directly enter into a virtual tour with you by one click. Our system does not support quick login with Facebook or Google.