DG Heimnetz app not working? crashes or has problems?

DG Heimnetz Status

Last Updated on 2020-09-25 by Deutsche Glasfaser Wholesale GmbH

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Common DG Heimnetz Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DG Heimnetz app on iOS and Android devices. Solve all DG Heimnetz app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DG Heimnetz iPhone Issues and Solutions

DG Heimnetz iOS app crashes, not working, errors
DG Heimnetz iOS app network issues
DG Heimnetz on iOS has black/white screen

DG Heimnetz Android App Issues and Solutions

DG Heimnetz has errors/crashing/not working
DG Heimnetz server network connectivity issues
DG Heimnetz has black screen

DG Heimnetz iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DG Heimnetz app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DG Heimnetz app crashes or not working on Iphone (iOS):

Close and restart the DG Heimnetz app on iPhone
Update DG Heimnetz app to the Latest Version for iOS
Uninstall and reinstall DG Heimnetz iPhone app
Update your iPhone to the latest iOS version

Fix DG Heimnetz on iPhone unable to connect to server/internet connection issues::

To resolve DG Heimnetz network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DG Heimnetz black/white screen (blank screen) on iPhone:

Follow the DG Heimnetz iOS app troubleshooting guide Here →

DG Heimnetz Android App Issues and Solutions

Fix DG Heimnetz not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DG Heimnetz app issues:

Force Stop the DG Heimnetz App
1. On android, goto "Settings" » click DG Heimnetz app. » click "Force Stop".

Update DG Heimnetz to the latest version on PlayStore

Clear DG Heimnetz App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DG Heimnetz app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DG Heimnetz.

Fix DG Heimnetz unable to contact server/ DG Heimnetz internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DG Heimnetz » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DG Heimnetz » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DG Heimnetz on android.

Solve DG Heimnetz black/white screens issue on Android:

Follow the DG Heimnetz android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deutsche Glasfaser Wholesale GmbH, developers of DG Heimnetz.

About this app

DG Heimnetz runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest! After a running your scan a Deutsche Glasfaser Support agent needs to look at the information collected, so please contact us for help if you have run a scan before talking with us.