JumpPuppy Trinsic IT Helpdesk app not working? crashes or has problems?

JumpPuppy Trinsic IT Helpdesk Status

Last Updated on 2018-07-28 by Trinsic Technologies Inc.

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Common JumpPuppy Trinsic IT Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JumpPuppy Trinsic IT Helpdesk app on iOS and Android devices. Solve all JumpPuppy Trinsic IT Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JumpPuppy Trinsic IT Helpdesk iPhone Issues and Solutions

JumpPuppy Trinsic IT Helpdesk iOS app crashes, not working, errors
JumpPuppy Trinsic IT Helpdesk iOS app network issues
JumpPuppy Trinsic IT Helpdesk on iOS has black/white screen

JumpPuppy Trinsic IT Helpdesk Android App Issues and Solutions

JumpPuppy Trinsic IT Helpdesk has errors/crashing/not working
JumpPuppy Trinsic IT Helpdesk server network connectivity issues
JumpPuppy Trinsic IT Helpdesk has black screen

JumpPuppy Trinsic IT Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JumpPuppy Trinsic IT Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JumpPuppy Trinsic IT Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the JumpPuppy Trinsic IT Helpdesk app on iPhone
Update JumpPuppy Trinsic IT Helpdesk app to the Latest Version for iOS
Uninstall and reinstall JumpPuppy Trinsic IT Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix JumpPuppy Trinsic IT Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve JumpPuppy Trinsic IT Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JumpPuppy Trinsic IT Helpdesk black/white screen (blank screen) on iPhone:

Follow the JumpPuppy Trinsic IT Helpdesk iOS app troubleshooting guide Here →

JumpPuppy Trinsic IT Helpdesk Android App Issues and Solutions

Fix JumpPuppy Trinsic IT Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JumpPuppy Trinsic IT Helpdesk app issues:

Force Stop the JumpPuppy Trinsic IT Helpdesk App
1. On android, goto "Settings" » click JumpPuppy Trinsic IT Helpdesk app. » click "Force Stop".

Update JumpPuppy Trinsic IT Helpdesk to the latest version on PlayStore

Clear JumpPuppy Trinsic IT Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JumpPuppy Trinsic IT Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JumpPuppy Trinsic IT Helpdesk.

Fix JumpPuppy Trinsic IT Helpdesk unable to contact server/ JumpPuppy Trinsic IT Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JumpPuppy Trinsic IT Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JumpPuppy Trinsic IT Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JumpPuppy Trinsic IT Helpdesk on android.

Solve JumpPuppy Trinsic IT Helpdesk black/white screens issue on Android:

Follow the JumpPuppy Trinsic IT Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Trinsic Technologies Inc., developers of JumpPuppy Trinsic IT Helpdesk.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit IT HelpDesk Website

Privacy Policy: https://www.manageengine.com/privacy.html

Developer: ManageEngine

About this app

To login to JumpPuppy App, you must already be a managed service client of Trinsic and have your own web-based HelpDesk login credentials. JumpPuppy - Trinsic's HelpDesk App, enables you to manage all your IT helpdesk tickets while on the go straight from your mobile device. Timely responses to questions from Trinsic's IT Technicians can help you get your IT issues resolved much quicker. We encourage all clients to use JumpPuppy to help you get your IT issues resolved as quickly as possible! Login credentials for JumpPuppy App are the same credentials as for the web.