Acollab app not working? crashes or has problems?

Acollab Status

Last Updated on 2023-09-11 by AKELIO

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Common Acollab Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Acollab app on iOS and Android devices. Solve all Acollab app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Acollab iPhone Issues and Solutions

Acollab iOS app crashes, not working, errors
Acollab iOS app network issues
Acollab on iOS has black/white screen

Acollab Android App Issues and Solutions

Acollab has errors/crashing/not working
Acollab server network connectivity issues
Acollab has black screen

Acollab iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Acollab app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Acollab app crashes or not working on Iphone (iOS):

Close and restart the Acollab app on iPhone
Update Acollab app to the Latest Version for iOS
Uninstall and reinstall Acollab iPhone app
Update your iPhone to the latest iOS version

Fix Acollab on iPhone unable to connect to server/internet connection issues::

To resolve Acollab network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Acollab black/white screen (blank screen) on iPhone:

Follow the Acollab iOS app troubleshooting guide Here →

Acollab Android App Issues and Solutions

Fix Acollab not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Acollab app issues:

Force Stop the Acollab App
1. On android, goto "Settings" » click Acollab app. » click "Force Stop".

Update Acollab to the latest version on PlayStore

Clear Acollab App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Acollab app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Acollab.

Fix Acollab unable to contact server/ Acollab internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Acollab » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Acollab » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Acollab on android.

Solve Acollab black/white screens issue on Android:

Follow the Acollab android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AKELIO, developers of Acollab.

About this app

Une plateforme collaborative simple, efficace et sécurisée pour booster vos équipes. - Animer votre réseau (agences, filiales, équipes fonctionnelles, etc ... this app vous garantit un hébergement en France, parfaitement sécurisé.