Tower Points Status

Last Updated on 2020-11-22 by Tomoyuki Okawa

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Common Tower Points Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tower Points app on iOS and Android devices. Solve all Tower Points app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tower Points iPhone Issues and Solutions

Tower Points iOS app crashes, not working, errors
Tower Points iOS app network issues
Tower Points on iOS has black/white screen

Tower Points Android App Issues and Solutions

Tower Points has errors/crashing/not working
Tower Points server network connectivity issues
Tower Points has black screen

Tower Points iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tower Points app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tower Points app crashes or not working on Iphone (iOS):

Close and restart the Tower Points app on iPhone
Update Tower Points app to the Latest Version for iOS
Uninstall and reinstall Tower Points iPhone app
Update your iPhone to the latest iOS version

Fix Tower Points on iPhone unable to connect to server/internet connection issues::

To resolve Tower Points network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tower Points black/white screen (blank screen) on iPhone:

Follow the Tower Points iOS app troubleshooting guide Here →

Tower Points Android App Issues and Solutions

Fix Tower Points not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tower Points app issues:

Force Stop the Tower Points App
1. On android, goto "Settings" » click Tower Points app. » click "Force Stop".

Update Tower Points to the latest version on PlayStore

Clear Tower Points App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tower Points app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tower Points.

Fix Tower Points unable to contact server/ Tower Points internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tower Points » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tower Points » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tower Points on android.

Solve Tower Points black/white screens issue on Android:

Follow the Tower Points android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tomoyuki Okawa, developers of Tower Points.

About this app

Tower Points Mobile serves as a document view for its desktop application counterpart. In order to view map data created with its desktop application counterpart, you must have an iCloud account with iCloud Drive on.